招聘财富500强工作机会-上海

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发信人: cestlaviesh(c'est la vie), 信区: job
标  题: 财富500强工作机会-上海
发信站: 饮水思源 (2006年11月08日11:56:32 星期三)

Job title: ASM (Account support manager)
Location: SH
 
Account team is for enterprise account support, it's an importante role to get
 customer loyalty by working with Account Sales Mgr and leading Service delive
ry team. Industry knowledge is a key factor for us to understand customer Busi
ness&IT alignment and requirement. 
 
ASM will be responsible for service delivery mgmt in key accounts in East Chin
a, your business is the service of enterprise IT product (HP9000/Alpha/Storage
 etc). The objective of your job is to lead a team to deliver qualified servic
e and get customer satisfaction in major account, at the same time, you also n
eed to take care service business in your account.
 
R&R

make a clear account strategy and take a overall picture in your account
manage service delivery in key account, including service planning, proactive 
service delivery, handle hot case and escalation
lead a virtual account support team to serve customer better
you will own customer satisfaction and loyalty, it is the mainly measurement
handle customer high level relationship timely
generate HPS business in your account, such as service contract etc.
provide sales engagement with sales force.
cooperate with internal resource effectively to meet target
use ITSM methodology, deliver consultative topic to your customer as a trusted
 advisor


Qulification
Requirement:

2-3Y working experience in IT industry (or Master degree), at least 1 years in
 customer service, project management, after-sales support etc. (UNIX backgrou
nd is preferred)
strongly communication skill is very important, presentation skill
willing to learn
have the capability that can meet biz target under high pressure
global company background is better
consultative knowledge and experience is good
a broad range of IT knowledge in enterprise solution, familiar with UNIX produ
ct and service, or database.
to be initiative
strongly leadership 
 
Preferred Bachelor or Master degree major in Computer or EE. 
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