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| 安捷伦科技有限公司Agilent Technologies Co., Ltd. |
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Customer Care Tech Coordinator(职位编号:2013189) |
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| 发布日期： |
2006-11-22 |
工作地点： |
上海市 |
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| 招聘人数： |
1 |
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| 薪水范围： |
面议 |
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职位描述：
Customer Care Representative is the single point of initial contact within Agilent LSCA(Life Science and Chemical Analysis ) for incoming customer telephone calls.. To provide LSCA's customers with a broad range of on line pre and post sales services(mainly is on post sales services) which includs: Agilent's LSCA instrument technical enquiry, provide up front support for repetitive technical questions.Receiving external customer calls for supplies, service requests, product inquiries, ,and technical/sales referrals etc.--To provide assistance to customers' analytical instrument(Gas Chromatograph , Liquid Chromatograph, Mass-Spectrometor etc.) and related instrument's chemstation operational queries.
--Answer customers telephone calls, log and qualify the nature of the inquiries and fulfill on line or transfer it to the appropriate owner
--Maintain customer information database by updating and creating new entries to reflect customer information.
--Answer customer's simple repetitive product usage questions
--Maintain and expand knowledge of products and services
Must:
--Bachelor higher degree in a field related to Chemical Analysis or pharmaceutical Analysis, or equivalent combination of education or experience in a customer service
--Capable of handling multiple tasks and responsibilities
--Utilize knowledge of system and equipment to enhance productivity
--Excellent interpersonal skills and Strong organization ability
--Able to work independently and under pressure
Prefer:
--Has lab experience of operations of 'Analytical' instruments, such as Mass Spectrometer, Gas Chromatograph, Liquid Chromatograph, etc.
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As the world technology leader in communications, electronics and life sciences, Agilent’s relationship with China dates back to 1977, when Bill Hewlett and Dave Packard visited China. Now, all Agilent Business Units, including Agilent Labs, have facilities in China.
Headquartered in Beijing and with facilities in Shanghai, Guangzhou, Chengdu, Shenyang and Shenzhen, Agilent China has three joint ventures, two wholly owned enterprises and one holding company, and more than 1100 employees in various functions. – sales, marketing, customer support, R&D and manufacturing.
Agilent believes people are the company’s greatest assets. We provide employees a proper environment and believe they will make a great contribution to the company and to their own self-development. This environment includes:
. A diversified and people-oriented culture
. Excellent training and career opportunities
. A truly international environment
. Competitive compensation packages
. A strong commitment to work-life balance.
As the new millennium begins, Agilent sees a bright future for the China communication, electronic, and life science markets. China will develop into a major pillar for Agilent business. We now invite you, smart and ambitious people, to join us and grow together. Agilent China will make your ideas real!
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