职位描述：
Job Summary:
Lead a client servicing team to manage and service a group of clients in order to maintain and grow clientele base so as to achieve planned financial objectives and other operational performance indicators.
Business Development
Identify areas of business opportunity and growth for the division
Maintain and further foster relationships with current clients
Develop plans to cross sell and introduce new services to current clients
Increase company exposure through participating in associations, and conferences / seminars
Contribute to new business initiatives and participate in the development and launch of new services
Provide continuous feedback on competitive activities within assigned clients
Financial Management
Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
Ensure local business strategies are implemented according to global directions in order to meet the financial and business objectives of the division
Monitor the actual financial performance against budget / forecast and ensure the implementation of appropriate actions that will led to the achievement of the financial targets
Ensure proper pricing and contracts are completed and approved according to company's policies and guidelines
Manage the cost of jobs within present budget restrictions
Client Servicing
Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place
Ensure the implementation of Client Management Process for the assigned accounts and be able to add value to those key clients
Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
Provide product solutions and benefits to client business issues / opportunities by developing strategic initiatives for each client
Oversee the management and conduct of assigned research projects including preparation, approval and delivery of proposals, reports and presentations
Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product / solution sales
Ensure staff are trained to handle client requirements
Ensure adherence to the company policies on business conduct / ethics when servicing clients are being observed by the entire division
People Management
Utilize the Media Associates Performance Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
Ensure effective performance management system is implemented and aligned with global directions in order to recognize desired performance for business advantage
Establish high standards of performance and hold associates firmly accountable for meeting those standards
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