- 工作地点：上海
- 职位：AP Application Support Engineer
- 信息来源：智联招聘
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AP Application Support Engineer
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罗克韦尔自动化中国
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职位描述/要求：
SUMMARY/SCOPE OF POSITION:
Working with customers and IT management, provide daily application support to meet SLA. Working with project managers, provide technical support to meet project schedule and follow company project management methodology and standards.
AP Application Support Engineer Definition:· Provide day to day 2nd to 3rd level operation support of a wide range of regional & country applications and services cross Asia Pacific region
· Manage maintenance, upgrade and support of responsible production applications to ensure high system availability per SLA
· Follow company support standards/procedures/process and best practices
· Recommend modifications to existing systems in order to enhance processing time reliability scalability and ease of deployment. Identify and enhance systems that routinely fail or require too much manual intervention
· Maintain relationship with application business owners and internal customers
· Manage outsourcing vendors to follow company standard and meet SLA
· Establish and maintain application backup strategy to meet SLA and business continuity need
· Will be assigned to work for IT various projects in addition to daily support work
o Work closely with stream/functional business manager and project manager to ensure all project deliverables are of the highest quality and that they are delivered on time and within budget.
o Ensure that adequate documentation is produced for systems and application development tasks
o Ensure programming and naming standards are being followed
o Work closely with the project manager to define standards for project and documentation,
o Participate in Go-Live (cut over) plan development, testing and execution
· Responsibility will not be limited to the scope mentioned above.
Skill Set:· Customer service orientation awareness, prefer exposure to IT environment with applying ITIL best practice
· Application support experience, prefer exposure to applications using some sets of technologies like Java and J2EE technologies, Apache web server and Java application servers, Tomcat and JBOSS, Webmethods, and Notes application; also prefer experience with large organization support across region and exposure to various culture diversity
· Prefer database experience with SQL or/and Oracle
· Prefer project management experience
· Strong working relationships within the project management organization
ESSENTIAL FUNCTIONS:
Functional Expertise· Must display proficiency for the computer language(s)or application development tools necessary to complete assignments. Examples include: C, C++, JAVA, COBOL, SQL, JCL, UNIX Shell Scripting, HTML, Visual Basic, PeopleTools, etc.
· Able to apply project management and general IT management methodologies.
· Understands the development of the vision/strategy/technical roadmap for a functional area.
· Read and understand process flow diagrams and entity relationship diagrams.
· Translate a program design specification into computer code.
· Apply change management techniques with regard to applications.
· Learn and apply new technical concepts to job assignments.
· Identify and correct software errors; this includes defining, determining the cause, formulating solution(s), and making recommendations to address the error.
· Identify and document job processes and problems using structured, analytical skills.
· Apply knowledge and exercise judgment to help solve problems.
Leadership/Change· An analyst will be able to work independently and with a team. Communicates project status and problems to their Project Leader, Supervisor, and/or Manager. May assist with training and development of co-op, intern, or Associate Developers.
· Support defined processes through effective implementation of established process procedures.
· Builds effective teams committed to organizational goals; fosters collaboration among team members and among teams; uses teams to address relevant issues.
· Actively supports new RA programs through participation and engaging others. Challenges the status quo and champions new initiatives; acts as a catalyst of change and stimulates others to change; paves the way for needed changes; manages implementation effectively.
· Has accountability for meeting commitments and deadlines. Demonstrates principled leadership and sound business ethics; shows consistency among principles, values, and behavior; builds trust with others through own authenticity and follow-through on commitments.
· Applies appropriate metrics to measure and ensure value of efforts. Analyzes issues and uses sound judgement.
· Demonstrates work commitment and drive for results. Sets high standards of performance; pursues aggressive goals and works hard to achieve them.
Interpersonal
· Draw upon knowledge and communication skills to influence others or facilitate resolution of a problem / business issue. Uses negotiation skills when appropriate.
· Contributes to team efforts by providing technical/process expertise and guidance and working towards common goal.
· Brings substantive conflicts and disagreements into the open and attempts to resolve them collaboratively; builds consensus.
· Actively attends to and conveys understanding of the comments and questions of others; listens well in a group. Promotes a climate valuing active listening and open communications.
· Values and supports diversity in the workplace.
· Able to apply self-management techniques to include: acting with integrity, demonstrating adaptability, setting personal development goals, and working efficiently.
· Occasionally presents in a small group environment (less than 20 people).
Business
· Understand how own performance objectives align with business unit objectives. Maximize business/unit/group financial results through personal accomplishments and influence.
· Respond with urgency to customer needs and solve complex customer problems.
· Contribute to organizational performance through timely implementation of projects that produce business results. Maximize business/unit/group financial results through personal accomplishments and influence.
· Ensures thorough familiarity with company policies and procedures. Appropriately applies policies and procedures in compliance with government laws.
· Policies and procedures include, but not limited to: Standards of Business Conduct, Intellectual Property, Control Environment, Information Protection, ISO 9000 & 14000, government regulations (e.g. health, safety, quality and environmental), and functional policies published on the Rockwell Automation Information Network.
EDUCATION REQUIREMENTS:
Bachelors in Computer Science or Management Information Systems or related experience.
EXPERIENCE REQUIREMENTS: Typically requires 5 to 8 years of related experience. Broad based background in IT technology, systems analysis and business applications. Demonstrated expertise in specialized technology associated with assigned accountabilities.联系方式：
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| 罗克韦尔自动化中国 | ||
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Rockwell Automation is uniquely focused on becoming the most valued global provider of power, control and information solutions for automation. Backed by leading brands: Since we entered China in mid 1980s, Rockwell Automation China has been committed to serving our Chinese customers and the China market through our unique combination of World Class Products, Integrated Architecture, Value-Add Services & Expertise and Global Supply and Local Capabilities. With offices and facilities in over ten major Chinese cities, the company's sales, technical and training resources are complimented by a nation wide network of authorized distributors and solution providers to provide the immediate, local service and support customers' need. 罗克韦尔自动化公司致力于成为最受客户信赖的自动化控制、动力和信息解决方案的供应商。以知名品牌艾伦-布拉德利Allen-Bradley、瑞恩电气Reliance Electric、道奇Dodge和罗克韦尔软件Rockwell Software为后盾，我们的宗旨是：帮助所有行业的客户，降低成本，提高产能，缩短产品进入市场的时间。 自20世纪80年代中期进入中国以来，我们以世界级的产品、全球供应及本地实力、集成的系统结构、增值服务及专门技术竭诚为中国本地客户和市场服务。我们在中国建立了十几个分支机构，拥有约800多名员工以及遍布全国各大主要城市的代理、系统集成商网络。我们将一如既往地以我们的人力、财力、先进的技术、丰富的制造业经验和专长为客户带来价值。 现因在华业务发展需要，诚招人士加盟。 更多信息请登陆网站ww***com[点击查看] | ||
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