职位描述：
Report to: Customer and Commercial Service Manager
Department:Marketing
Summary:
We seek an additional skilled and motivated person to the recently established customer service centre in Shanghai. You will work in a challenging and stimulated environment with close interaction with our sales engineers and customers.
Responsibilities:
To work closely with the area sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction.
·Give direct customer support for all commercial matters such as order, delivery and product enquiries.
·Take part in improvement projects to increase our own efficiency
·To prepare and follow-up customer quotations to all our customers
·To confirm, verify, enter and follow up customer orders in our order systems
·Support distributors in the order process
·To do filing for all customers' contracts and other related documents
·To proactively follow up status of orders e.g. delivery status.
·Handle Returns from Customers
·Entry of new and changed Customers in our Systems
·Support sales team regarding Credit Control and Payment Follow-up
Requirements:
·Able to speak and write in good English
·Good knowledge of computers (Expecially Microsoft Office, advantage with experience from AS/400 systems)
·University Degree, advantage with technical and/or business major
·Service minded and customer focused
·Social skills, ability to work in team
|
