职位描述：
Description
The process supervisor is responsible for the planning, design and delivery of customer interactive service quality improvement initiatives. Areas responsibility include (but are not limited to) delivering standard operational improvement processes; implementing process audits, coaching standards, change control, learning measures, and skills & training;
Qualifications
Bachelor's degree (undergraduate)
At least 6 months' experience in sales or business operation; Contact center operations related management experience and COPC certification is a plus.
Project Management experience is a plus.
Strong change management experience.
Strong oral & written communications skills, statistics/analytical skills, and business decision making skills
Proficient in Word, Excel, PowerPoint, Outlook, database software and basic office systems administration
Ability to work effectively in a constantly changing environment, prioritize multiple projects, work in a highly ambiguous environment under minimal supervision/direction, take risks, and provide clear messaging and meeting deadlines while juggling many key projects.
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