职位描述：
职位任务:
Provide the quick and accurate solutions to the problems from the customer involving in-depth Microsoft product knowledge
Determine the best approach for resolving technical issues
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
Duties include researching, resolving, and responding to customer (Asia region) telephone calls, service requests, call backs and/or escalations;
职位要求:
Must have sufficient technical depth of Microsoft Windows Server Operating System technologies and architecture;
Strong problem troubleshooting skill-sets;
Must have strong verbal and written technical skills and English language skill;
B.S. degree in C.S. or E.E. or equivalent work experience;
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