美国瑞优精密制造有限公司上海代表处招Customer Serv

美国瑞优精密制造有限公司上海代表处招Customer Serv
发信站: 饮水思源 (2006年12月20日15:08:57 星期三)

1.Customer Service
Responsibility:
Receive and review all China PO's. Verify accuracy of pricing, part numbers, d

elivery date(s), shipping addresses, etc.	   
PO entry into M2K or forward to US CSR 	   
Email or FAX copies of PO's to US CSR.or have customer copy original future or

der entered from RO	   
Maintain files of all PO's open orders hard copy for 6 months after complete, 

scan and file electronically for 7 years (by Customer,PN, Program	   
Provide PO confirmation to customers within 24 hours, assure customer communic

ation-never leave customer wondering	   
Work with US operations to determine shipping and delivery dates for all PO's	

   
Provide  ETA of all shipments to customers (forward shipping notification and 

invoice) make sure we are forwarding to right person at customer	   
Log andTrack shipments and communicate shipping or delivery problems to custom

ers	   
Take leadership role in resolving all shipping, import, customs, or delivery i

ssues in China.	   
Review and monitor customer credit, assist with collections and account resolu

tion.Assist customer with account questionsverifying customer invoices as requ

ested Research and contract with Credit verification service  (local D&B)	   


Act as first contact for all questions related to order status.	   
Provide daily new order summary for US operations	   
On a daily basis, check with US CSR on any open issues or concerns	   
Provide weekly summary of orders to Comsys for all commissioned sales.	   
Track status of all orders	   
Answer any incoming "cold calls" or emails for company information, product li

terature, samples, etc.	   
Initiate RMA with US, followup with customer to assure satisfactory resolution

	   
Responsible to keep Reell RO current with government import/export regulations

 as well as international shipping, banking and customs documentation	   
Integrate certain new customer requirements-(shipping needs, spreadsheet needs

 etc) into system	 
 
Update forecast spreadsheets weekly fo assigned accounts	   
Generate quotation and distribute them to relevant customers	   
Coordination among ODM, HQ and 2nd tier for all the new programs	   
Regular customer visit to establish relationship with multi-level contacts	 


2.Sales
Responsibility:
Work with customers to obtain forecasts for all current programs	   
On a weekly basis, compile all forecast information from China customers (and 

other sources) and provide to US SBU Manager	   
Track  and qualify all new sales leads	   
Direct all new sales leads to the appropriate SBU manager or sales manager (in

 China, US, or BV)	   
Compile and manage list of all new sales leads	   
Communicate status of all new sales leads to Kyle and SBU/Sales team	   
Generate and send weekly sales reports	   
Support SBU managers in sales and marketing research.	   
Attend appropriate trade shows and events to create new leads.	   
Create sales materials for China markets and customers	   
Respond to all "cold calls"	   
Create and manage RO website content, working with US iSVC team to host and pu

blish.	   
Actively search out new sales opportunities for Reell products and technologie

s	   
Perform competitive benchmarking and analysis as required by SBU managers.	   


Assist US sales team in setting pricing and delivery terms forward quotes	   


Assist in negotiating contracts for new sales activities	   
Develop regional sales and marketing plans to represent all Reell SBUs	   
Create proposals and sales presentations for new customers and opportunities	 


Requirement for above positions:
Good written and spoken English;
1-2 years relative experiences;
Good communication skills;
Can meet various challenges.

Pls submit your emails to: reellshanghai@
Our website: ww***com[点击查看]