外企招聘客服工程师

标 题: 外企招聘客服工程师
发信站: 水木社区 (Wed Dec 27 15:49:03 2006), 站内

【 以下文字转载自 Career_POST 讨论区 】
发信人: Techie (搁浅), 信区: Career_POST
标 题: 外企招聘客服工程师
发信站: 水木社区 (Wed Dec 27 15:48:30 2006), 站内

代友发文～



JOB SPECIFICATION CUSTOMER SERVICE ENGINE
Company Profile: It headquartered in Belgium, and has its own facilities for Sales & Marketing, Customer Support, R&D and Manufacturing in Europe, America and Asia-Pacific. Worldwide, Barco employs about 4,200 people and realized sales of euro 712 million in 2005.
Position Title: 1. Junior Customer Services Engineer
2. Senior Customer Services Engineer

Department : Customer Service
Location : Beijing/Shanghai

Key Responsibilities

1. Provide 24/7 support on Events after-sales service.
2. Attend field service calls. The services will include site preparations, repair and preventive maintenance services, parts replacement, relocations and modifications, etc., for warranty and after-warranty services.
3. Supply shop and in-house services for equipment & products, this will include troubleshooting, repairing, modifications, fixing the equipment & products on board or component level
4. Provide technical service & marketing support to BUs such as: exhibitions, seminars, roadshows, and on-site demo modifications to customer request, etc.
5. Supply operator and user training to dealers and/or end-users as required.
6. Work with BUs in demo activities: in-house or at customer locations. Maintain the demo room and demo equipment in perfect conditions to backup sales and marketing functions
7. Study Info-T, updated service manuals, new product info and details, leaflets from Belgium and other manufacturing plants etc. to update technical know-how
8. Attend monthly meeting to exchange experience, technical info and details
9. Follow company policies and management instructions for some ad hoc assignment as required from time to time
10. Require to travel within China / overseas
Essential Requirements

The successful candidate must possess the following:

Education
\" University level degree in electronic engineering
\" Proficiency skills in both written and spoken English and Mandarin.

Experience
\" At least 2 years experience for Junior CSE and 5 years for Senior CSE in field support, maintenance or repairing, and demo management preferably in Events / visualization solution industry.
\" Experience in Project Management is preferable
\" Effective presentation and oral communications skills.

Personality
\" Outgoing, presentable and have good communication skills.
\" Customer-oriented.
\" Creative
\" Capable of bottom-line responsibility
\" Good team player
Payment is negotiable.

Contact:
Interested candidates can send their resume and motivation letter to emily.yu@intertalent.com.cn. For further questions please call 010-5869 7420.

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