Agilent Technologies

Location : Shanghai

We are looking for students who will be graduating in 2008. Successful candidates will be transferred to regular hire after the internship. 

Primary Function:

Customer Care Representative is the single point of initial contact within Agilent LSCA(Life Science and Chemical Analysis ) for incoming customer telephone calls.. To provide LSCA’s customers with a broad range of on line pre and post sales services(mainly is on post sales services) which includs: Agilent’s LSCA instrument technical enquiry, provide up front support for repetitive technical questions.Receiving external customer calls for supplies, service requests, product inquiries, ,and technical/sales referrals etc.

Principle duties and responsibilities

--To provide assistance to customers’ analytical instrument(Gas Chromatograph , Liquid Chromatograph, Mass-Spectrometor etc.) and related instrument’s chemstation operational queries.
--Answer customers telephone calls, log and qualify the nature of the inquiries and fulfill on line or transfer it to the appropriate owner
--Maintain customer information database by updating and creating new entries to reflect customer information.
--Answer customer’s simple repetitive product usage questions
--Maintain and expand knowledge of products and services

Qualifications:
 
Must:
--Bachelor higher degree in a field related to Chemical Analysis or pharmaceutical Analysis, or equivalent combination of education or experience in a customer service; Master degree holder preferred
--Capable of handling multiple tasks and responsibilities
--Utilize knowledge of system and equipment to enhance productivity
--Excellent interpersonal skills and Strong organization ability
--Able to work independently and under pressure
--Speak English Fluently, Cantonese speakers preferred,

Prefer:
--Has lab experience of operations of ‘Analytical’ instruments, such as Mass Spectrometer, Gas Chromatograph, Liquid Chromatograph, etc.

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