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Customer Service Specialist/Engineer(Customer Service Specialist/Engineer（日本语） |
| 电子邮箱： |
">chinahr@ |
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| 发布日期： |
2007-01-05 |
工作地点： |
北京市 |
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| 招聘人数： |
若干 |
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| 外语要求： |
日语 精通 |
薪水范围： |
面议 |
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| 接受简历语言： |
中文或英文 |
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职位描述：
Main Responsibilities:
-Provide service to customer via phone in the manner of polite and professional way.
-Handle customer request/incident base on project requirement and support flow.
-Trouble shooting and resolve customer problem at 1st level.
-Escalation base on support flow and tracking the ticket until the case closed.
Requirements:
-Native Japanese Speaker;
-Good Service Sense;
-Problem analysis/solving skill, logic thinking.
-Same working experience is plus.
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德电（中国）信息通信集成系统有限公司 T-Systems P.R. China Ltd.
T-Systems is one of Europe's leading providers of information and communications technology (ICT). Within the Deutsche Telekom Group, T-Systems is responsible for supporting the business customer segment, ranging from medium-sized and large companies all the way up to multinational corporations and public institutions. The company has 52,000 employees in over 20 countries worldwide and posted revenues of nearly ？12.9 billion in 2005.
On March 2006, T-Systems acquired the international IT service provider gedas, which will reinforce T-Systems' market position as a provider of ICT services to the automotive industry at strategic international locations.
T-Systems started its business in China from the base of Hongkong. In 2006, the legal entity T-Systems P.R China Ltd was established in Beijing. At the same time the acquisition of gedas China, with its established business base in China enhances the solutions and services of T-Systems China. T-Systems China will focus on providing ICT services to large multinational enterprises and automotive industry. IT Services will include Network Management, Desktop Services and System Integration with a specific focus on SAP solutions and services. The new T-Systems China has offices in Beijing, Shanghai, Changchun and Hongkong with more than 150 professionals engaged nationwide.
For more details, please visit: ww***com[点击查看]
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