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Support Consultant - Center of Expertise |
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| 发布日期： |
2007-01-11 |
工作地点： |
上海市 |
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| 招聘人数： |
若干 |
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| 外语要求： |
英语 良好 |
薪水范围： |
面议 |
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| 学 历： |
硕士 |
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职位描述：
Support Consultant - Center of Expertise
PURPOSE AND OBJECTIVES
Active Global Support consultants in solution support group
are support engineers who can perform highly specialized
remote and onsite services for SAP customers. Goal is to
enable customers to implement and operate their SAP
solutions at their maximum potential and to manage their
technical risks during solution implementation and operation.
EDUCATION AND QUALIFICATIONS/
SKILLS AND COMPETENCIES
- Master degree in computer science or engineering
- Good and effective in both spoken and written English
- Excellent analytical skills with a flair for the very detail
- Effective problem solving skills to achieve customer
satisfaction
- Strong team player who learns and adapts quickly in an
international environment
- Work under pressure, critical situations, and tight deadlines
- Mental and personal flexibility
- Can do attitude
- Understanding of business processes
- Common sense
EXPECTATIONS AND TASKS
- Provide first class remote and on-site support to our customers
like
- Solving technical and application problems
- Optimization of business processes and solution operation
- Improvement of system availability and stability
- Onsite support in critical customer situations (going live, upgrade etc.)
- Performance optimization
- Customer project evaluation and risk mitigation of implementation
projects
- Back-office support for onsite service delivery
- Message processing and solving of critical customer messages
WHAT WE OFFER
Contract Type: Permanent
Job Location: China, Shanghai
Reference Code CN-50761708-EN-06-001
THERE'S A PLACE FOR PEOPLE LIKE YOU
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SAP in China - Aiming to score great achievements
SAP Global
Founded in 1972 and headquartered in Walldorf , Germany , SAP is one of the world's largest enterprise management and collaborative business solution provider, as well as the world's leader of independent vendor. Currently, over 29,800 customers are operating more than 100,600 sets of SAP software across over 120 countries. Over 80% of Fortune 500 enterprises can benefit from SAP management solutions. SAP has branches in more than 50 countries and is listed on several exchanges, including the Frankfurt Stock Exchange and the New York Stock Exchange.
SAP China
Early in 1980s, SAP had cooperated with China 's SOEs (state-owned enterprises) and achieved successful experiences. In late 1994, SAP set up a representative office. In 1995, SAP China was founded. As the leader in China 's ERP market, SAP has gained a market share pf 30%, with the annual achievements reaching a growth rate of over 50%. ( Today SAP employs more than 1200 people in Shanghai , Beijing , Dalian , Guangzhou and Chengdu .)
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