安捷伦公司的实习机会（化学背景）

发信人: peterhello (to be a bad man!), 信区: Job
标  题: 安捷伦公司的实习机会（化学背景）
发信站: 日月光华 (2007年01月12日17:07:09 星期五), 站内信件

Intern - Technical Customer Care Representative (Tech-CCR)

Location : Shanghai

We are looking for students who will be graduating in 2008. Successful
candidates will be transferred to regular hire after the internship. 


Primary Function:

Customer Care Representative is the single point of initial contact within
Agilent LSCA(Life Science and Chemical Analysis ) for incoming customer
telephone calls.. To provide LSCA's customers with a broad range of on line
pre and post sales services(mainly is on post sales services) which
includs: Agilent's LSCA instrument technical enquiry, provide up front
support for repetitive technical questions.Receiving external customer
calls for supplies, service requests, product inquiries, ,and
technical/sales referrals etc.

Principle duties and responsibilities
--To provide assistance to customers' analytical instrument(Gas
Chromatograph , Liquid Chromatograph, Mass-Spectrometor etc.) and related
instrument's chemstation operational queries.
--Answer customers telephone calls, log and qualify the nature of the
inquiries and fulfill on line or transfer it to the appropriate owner
--Maintain customer information database by updating and creating new
entries to reflect customer information.
--Answer customer's simple repetitive product usage questions
--Maintain and expand knowledge of products and services

Qualifications:

Must:
--Bachelor higher degree in a field related to Chemical Analysis or
pharmaceutical Analysis, or equivalent combination of education or
experience in a customer service; Master degree holder preferred
--Capable of handling multiple tasks and responsibilities
--Utilize knowledge of system and equipment to enhance productivity
--Excellent interpersonal skills and Strong organization ability
--Able to work independently and under pressure
--Speak English Fluently, Cantonese speakers preferred,

Prefer:
--Has lab experience of operations of 'Analytical' instruments, such as
Mass Spectrometer, Gas Chromatograph, Liquid Chromatograph, etc.

Please send your resume to: Agilent_external-sh@
James Cheng
Agilent Techologies Shanghai, China

Tel: +86 21 2305 7425

Fax: +86 21 6340 3000

Telnet: 301-7425

Email: xi-jun_cheng@ 

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