安捷伦公司的实习机会（化学背景）！”

安捷伦公司的实习机会（化学背景）！”
发信站: 饮水思源 (2007年01月12日17:21:01 星期五)

Title:  Intern - Technical Customer Care Representative (Tech-CCR) 

Location : Shanghai 

We are looking for students who will be graduating in 2008. Successful candida
tes will be transferred to regular hire after the internship.  


Primary Function: 

Customer Care Representative is the single point of initial contact within Agi
lent LSCA(Life Science and Chemical Analysis ) for incoming customer telephone
 calls.. To provide LSCA’s customers with a broad range of on line pre and po
st sales services(mainly is on post sales services) which includs: Agilent’s 
LSCA instrument technical enquiry, provide up front support for repetitive tec
hnical questions.Receiving external customer calls for supplies, service reque
sts, product inquiries, ,and technical/sales referrals etc.

Principle duties and responsibilities 
--To provide assistance to customers’ analytical instrument(Gas Chromatograph
 , Liquid Chromatograph, Mass-Spectrometor etc.) and related instrument’s che
mstation operational queries.
--Answer customers telephone calls, log and qualify the nature of the inquirie
s and fulfill on line or transfer it to the appropriate owner
--Maintain customer information database by updating and creating new entries 
to reflect customer information.
--Answer customer’s simple repetitive product usage questions
--Maintain and expand knowledge of products and services

Qualifications:
 
Must:
--Bachelor higher degree in a field related to Chemical Analysis or pharmaceut
ical Analysis, or equivalent combination of education or experience in a custo
mer service; Master degree holder preferred 
--Capable of handling multiple tasks and responsibilities
--Utilize knowledge of system and equipment to enhance productivity
--Excellent interpersonal skills and Strong organization ability 
--Able to work independently and under pressure
--Speak English Fluently, Cantonese speakers preferred, 

Prefer: 
--Has lab experience of operations of ‘Analytical’ instruments, such as Mass
 Spectrometer, Gas Chromatograph, Liquid Chromatograph, etc.

Please send your resume to: Agilent_external-sh@