职位描述：
JOB RESPONSIBILITIES
Take incoming calls from clients and record basic details of the callers requirements.
Recording and updating the details of the case in the Manhattan Customer Support system
Performing preliminary analysis of issues and resolve if possible.
Developing technical fixes for the issues raised
Provide Software Development estimates for client requested modifications or software fixes
Develop custom specifications and modifications for clients
Assist with testing of fixes before sending to client.
Installing fixes onto client systems and working with clients to test and promote fixes into Production systems.
Develops, codes, tests and debugs specialized systems and applications; documents procedures and modifications.
Support client Go-Live on site (travel element).
Work with implementation teams (pre go live) for product experience
Develop positive working relationships with clients and internal support resources.
Assist in transition of client over to Customer Support, from Project Implementation teams.
Account for appropriate and accurate time entry.
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