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| 国际商业机器科技（深圳）有限公司(IBM ISSC) |
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Customer Service Rep. (Spanish /Portuguese) |
| 电子邮箱： |
">isschr@ |
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| 发布日期： |
2007-01-30 |
工作地点： |
深圳市 |
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| 招聘人数： |
若干 |
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| 外语要求： |
西班牙语 良好
英语 良好 |
薪水范围： |
面议 |
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| 学 历： |
本科 |
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职位描述：
Responsibilities:
Handle telephone calls, e-mail and fax
Verify and log every call by following predefined policy and procedure
Diagnosing problems and determining the severity
Referring problems to support groups
Updating the user on the call status, and confirming with the user that problem is fixed
Ad hoc project and administration support
Requirements:
Major in Spanish/Portuguese
Excellent command of Mandarin and Spanish/Portuguese.
Excellent communication, telephone manner and interpersonal skills
Self initiative, pro-active, hard working, good attitude and team player
Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
On-shift duty is required
Call Centre & customer service experience is a plus
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IBM Solution & Services (Shenzhen) Co., Ltd.
IBM Solution & Services (Shenzhen) Co.,Ltd. (ISSC) is one of the wholly owned company invested by IBM, which was founded in Nov, 2002. The ISSC headquarter is located in Shenzhen and other two branches are respectively located in Shanghai and Dalian. The main business scopes cover all kinds of application services related to IT technology. The IT outsourcing service is the core business, which focuses on the Application Development and Management Web Services, System Integration, Software Engineering, Business Process Engineering and IT Outsourcing.
It's many covered in overseas business, especially in Japan business. ISSC has successfully passed CMM level 3 certification in 2003;and our objective is to pass CMM Level 5 in 2004.We strongly believe that our outstanding talents and scientific management will make our company an IT leader in China.
The vision of ISSC is to become the strategic partner with IBM in the global resource, which provides high return on investment, excellent management and development. |
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