[Spirent Recruitment]Technical Support Engineer

[Spirent Recruitment]Technical Support Engineer
发信站: 日月光华 (2007年02月27日15:13:58 星期二), 站内信件

有问题可以站内回复，但是我经常不在

Job Title:Technical Support Engineer (TSE) 
 
Company: Spirent 思博伦通信（上海）

Location：ShangHai


Summary: 
Provide post-sales technical support to customers and field staff regarding 
operation of Spirent's products (including installation, configuration, and 
interpretation of results). Must be experienced in diagnosing, 
troubleshooting, and debugging computer-networking equipment. Experience 
with SmartBits, Adtech, Abacus, and Avalanche equipment a definite plus. 
This individual should have 3+ years of industry experience working in a 
networking related post-sales technical support environment. He or she will 
work with the U.S. Technical Support staff to assist in customer issues and 
may work with developers in conjunction with the U.S. Technical Support 
staff to explain anomalies and help to find solutions. 


Essential Duties and Responsibilities: 

Supporting customer inquiries via telephone, email, and online network 
applications 
Provide effective resolution to escalated and critical issues and guidance 
to closure 
Work with other Spirent entities as an advocate of the customer's issue(s) 
Perform verification testing on bugs reported 
Develop process to ensure consistent product support and quality of shipped 
products 
Maintain technical industry and product knowledge on a regular basis 
Determine applicable product configurations to meet customer requirements 
Effectively communicate the functional aspects of Spirent's products to 
existing & potential customers 
Database integrity management 
Assist in recognizing troubled areas in support techniques and helped to 
implement solutions 
Other duties may be assigned.
 
Competency:

Excellent written and oral communication skills required. Must be able to 
clearly communicate in written English and Mandarin. Able to express 
thoughts clearly, both orally and in writing in English and Mandarin. Able 
to document work clearly in English. 
Strong analytical skills. Able to work on problems of moderate scope where 
analysis of situations or data requires a review of identifiable factors. 
Self-motivated; highly enthusiastic team player 
Proficient with Microsoft Office tools and database programs 
Ability to identify problems in a timely manner and to work with other team 
members to find resolutions 
Ability to exercise judgment within defined procedures and practices to 
determine appropriate action. 
Ability to work in accordance with defined parameters, practices and 
guidelines. 


Qualifications: 

To perform this job successfully, an individual must be able to perform 
each essential duty satisfactorily. The requirements listed below are 
representative of the knowledge, skill and or ability required. Reasonable 
accommodations may be made to enable individuals with disabilities to 
perform the essential functions.

Education and Experience:

The individual must have a Bachelor's degree from a recognized four-year 
college or a university engineering program and at least three years of 
experience in a relevant industry. A Master's degree with at least one year 
of relevant experience is also welcome. 

Experience in three (3) or more of the following technologies:

Extensive experience (1-3 years) with VoIP and related technologies 
Working knowledge of SIP, H.248/Megaco, H.323, and MGCP protocols 
Working knowledge of H.323 GateKeeper, SIP Proxy/Registrar/Presence 
Servers, MGCP and Megaco Softswitch 
Some experience with PSTN voice testing using telephony protocols such as 
SS7, GR-303, V5, and ISDN to name a few 
Understanding of complex Internet communications protocols such as TCP/IP 
down to the bit and byte level 
LAN/WAN, Ethernet, Gigabit Ethernet 
Experience with routers and switches 
Layer 4-7 experience (big plus) 
Unix background, Web server background 
Understanding of DNS, Telnet, SSL, DDOS, SMTP, POP3, RTP/RTSP, MMS, 
QuickTime 
ATM, SONET, xDSL, Cable Modem, IP Multicast, Wireless, VLAN 
TCL/C++, Scripting, VPN, Loadbalancers, Firewalls, MPLS, OSPF, BGP, IS-IS, 
RIP 
Certificate in SCPT/SCPA/SCPE is a big plus


 
联系方式：
 
有意者请将中英文简历发送至：china.hr@
或寄至：
北京市海淀区35号世宁大厦1302室
邮编：100083
Fax: (86 10) 82330022 
 
如希望了解思博伦通信，敬请登录 ww***com[点击查看] 

 
 
 思博伦通信（北京）

Spirent Communications is a worldwide provider of integrated performance 
analysis and service assurance systems for next-generation network 
technologies. Our solutions accelerate the profitable development and 
deployment of network equipment and services by emulating real-world 
conditions in the lab and assuring end-to-end performance of large-scale 
networks. 
Spirent's performance analysis solutions include instruments and systems 
that measure and analyze the performance of network equipment, particularly 
the devices that route voice and data messages to their destination. Our 
service assurance solutions include remote test, fault and performance 
management systems that let network service providers quickly identify 
network faults and monitor real-time performance.
Spirent's integrated performance analysis and service assurance solutions 
enable our customers to more rapidly develop and certify new devices, 
lowering the cost of widespread deployment and operation of new networking 
services. 
For more information, please visit ww***.cn[点击查看] 
思博伦通信在中国的北京、上海、广州设立了代表处，主要为中国的电信运营商、通信
设备制造商、研究开发机构和评测实验室提供技术领先的通信测试技术和相关设备。并
于 2004 年建立了研发中心。
思博伦通信的测试产品和技术服务覆盖了电信网络的各个领域，包括：话音通信、数据
网络、接入网络、光纤通信、移动通信和卫星通信。思博伦通信的技术人员能够根据中
国客户的实际需要提供最佳的产品解决方案。
目前思博伦通信的产品在中国已经拥有了上百家客户，思博伦通信为您提供：
?   最佳通信测试平台 
?   全面完整的通信测试解决方案 
?   一流的测试咨询服务 
?   完善的售后服务 
?   周到的技术培训