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| 安捷伦科技有限公司Agilent Technologies Co., Ltd. |
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Supporting Function (GIO) | |
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实习生 (Japanese or Cantonese Speakers) |
| 电子邮箱： |
">aglient_external-sh@ |
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| 发布日期： |
2007-02-27 |
工作地点： |
上海市 |
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| 招聘人数： |
若干 |
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| 薪水范围： |
面议 |
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职位描述：
PRIMARY FUNCTION:
Review customers account
Communicate with customers regarding their account status and make subsequent collection of payments
Follow up with Order management team and or banks as required
Utilize the system and /or tools available for information to validate and resolve the issues directly
Ensure timely and correct routing of customer information/requests which require further investigation to the appropriate internal business partners
Be a communication linkage with the order management team and escalations to the DMs and credit department for effective resolutions
Metrics reporting to the management on their portfolio
Provide quality comments for invoice/accounts in their portfolio with regular follow up per the Invoice Life Cycle
Provide training & mentoring to the new collectors
MAIN RESPONSIBILITIES AND DUTIES:
To meet and exceed Days Sales Outstanding goals
To attain Collection Percentage
To achieve low Accounts Receivable Aging while maintaining high level of customer satisfaction for their individual portfolio
Capture required changes to account profile/or contact profile details
Proactively manage and monitor and take appropriate action when changes (internally-driven and customer-driven) occur
Understand payment issue and to take proper action or to direct proper escalation
Negotiate payment and conditions with customers and partners as necessary
Follow internal process and to document collection issue, action taken and customer feedback
REQUIREMENTS:
Excellent language skills in English and Japanese or Cantonese
Bachelor degree
Excellent communication and negotiation skills with ability to deliver results and to resolve problem
Bills checking experience in banks a definite plus
Strong initiative and drive, must be a self starter
Customer satisfaction oriented (internal and external)
Excellent knowledge of PC tools and Microsoft knowledge, experience in Oracle and SAP an added advantage
Teamwork skills and traveling is required
Integrity and able to work under tremendous pressure
Good system application knowledge
Please send your application to aglient_external-sh@ and mark “ 日语/粤语实习生”
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As the world technology leader in communications, electronics and life sciences, Agilent’s relationship with China dates back to 1977, when Bill Hewlett and Dave Packard visited China. Now, all Agilent Business Units, including Agilent Labs, have facilities in China.
Headquartered in Beijing and with facilities in Shanghai, Guangzhou, Chengdu, Shenyang and Shenzhen, Agilent China has three joint ventures, two wholly owned enterprises and one holding company, and more than 1100 employees in various functions. – sales, marketing, customer support, R&D and manufacturing.
Agilent believes people are the company’s greatest assets. We provide employees a proper environment and believe they will make a great contribution to the company and to their own self-development. This environment includes:
. A diversified and people-oriented culture
. Excellent training and career opportunities
. A truly international environment
. Competitive compensation packages
. A strong commitment to work-life balance.
As the new millennium begins, Agilent sees a bright future for the China communication, electronic, and life science markets. China will develop into a major pillar for Agilent business. We now invite you, smart and ambitious people, to join us and grow together. Agilent China will make your ideas real!
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