[Spirent Recruitment] Technical Support Engineer

[Spirent Recruitment]Technical Support Engineer
发信站: 饮水思源 (2007年02月28日10:21:23 星期三), 站内信件

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Job Title:Technical Support Engineer (TSE)

Company: Spirent 思博伦通信（上海）

Location：ShangHai


Summary:
Provide post-sales technical support to customers and field staff regarding
operation of Spirent's products (including installation, configuration, and
interpretation of results). Must be experienced in diagnosing,
troubleshooting, and debugging computer-networking equipment. Experience
with SmartBits, Adtech, Abacus, and Avalanche equipment a definite plus.
This individual should have 3+ years of industry experience working in a
networking related post-sales technical support environment. He or she will
work with the U.S. Technical Support staff to assist in customer issues and
may work with developers in conjunction with the U.S. Technical Support
staff to explain anomalies and help to find solutions.


Essential Duties and Responsibilities:

Supporting customer inquiries via telephone, email, and online network
applications
Provide effective resolution to escalated and critical issues and guidance
to closure
Work with other Spirent entities as an advocate of the customer's issue(s)
Perform verification testing on bugs reported
Develop process to ensure consistent product support and quality of shipped
products
Maintain technical industry and product knowledge on a regular basis
Determine applicable product configurations to meet customer requirements
Effectively communicate the functional aspects of Spirent's products to
existing & potential customers
Database integrity management
Assist in recognizing troubled areas in support techniques and helped to
implement solutions
Other duties may be assigned.

Competency:

Excellent written and oral communication skills required. Must be able to
clearly communicate in written English and Mandarin. Able to express
thoughts clearly, both orally and in writing in English and Mandarin. Able
to document work clearly in English.
Strong analytical skills. Able to work on problems of moderate scope where
analysis of situations or data requires a review of identifiable factors.
Self-motivated; highly enthusiastic team player
Proficient with Microsoft Office tools and database programs
Ability to identify problems in a timely manner and to work with other team
members to find resolutions
Ability to exercise judgment within defined procedures and practices to
determine appropriate action.
Ability to work in accordance with defined parameters, practices and
guidelines.


Qualifications:

To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill and or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to
perform the essential functions.

Education and Experience:

The individual must have a Bachelor's degree from a recognized four-year
college or a university engineering program and at least three years of
experience in a relevant industry. A Master's degree with at least one year
of relevant experience is also welcome.

Experience in three (3) or more of the following technologies:

Extensive experience (1-3 years) with VoIP and related technologies
Working knowledge of SIP, H.248/Megaco, H.323, and MGCP protocols
Working knowledge of H.323 GateKeeper, SIP Proxy/Registrar/Presence
Servers, MGCP and Megaco Softswitch
Some experience with PSTN voice testing using telephony protocols such as
SS7, GR-303, V5, and ISDN to name a few
Understanding of complex Internet communications protocols such as TCP/IP
down to the bit and byte level
LAN/WAN, Ethernet, Gigabit Ethernet
Experience with routers and switches
Layer 4-7 experience (big plus)
Unix background, Web server background
Understanding of DNS, Telnet, SSL, DDOS, SMTP, POP3, RTP/RTSP, MMS,
QuickTime
ATM, SONET, xDSL, Cable Modem, IP Multicast, Wireless, VLAN
TCL/C++, Scripting, VPN, Loadbalancers, Firewalls, MPLS, OSPF, BGP, IS-IS,
RIP
Certificate in SCPT/SCPA/SCPE is a big plus



联系方式：

有意者请将中英文简历发送至：china.hr@
或寄至：
北京市海淀区35号世宁大厦1302室
邮编：100083
Fax: (86 10) 82330022

如希望了解思博伦通信，敬请登录 ww***com[点击查看]



 思博伦通信（北京）

Spirent Communications is a worldwide provider of integrated performance
analysis and service assurance systems for next-generation network
technologies. Our solutions accelerate the profitable development and
deployment of network equipment and services by emulating real-world
conditions in the lab and assuring end-to-end performance of large-scale
networks.
Spirent's performance analysis solutions include instruments and systems
that measure and analyze the performance of network equipment, particularly
the devices that route voice and data messages to their destination. Our
service assurance solutions include remote test, fault and performance
management systems that let network service providers quickly identify
network faults and monitor real-time performance.
Spirent's integrated performance analysis and service assurance solutions
enable our customers to more rapidly develop and certify new devices,
lowering the cost of widespread deployment and operation of new networking
services.
For more information, please visit ww***.cn[点击查看]
思博伦通信在中国的北京、上海、广州设立了代表处，主要为中国的电信运营商、通信
设备制造商、研究开发机构和评测实验室提供技术领先的通信测试技术和相关设备。并
于 2004 年建立了研发中心。
思博伦通信的测试产品和技术服务覆盖了电信网络的各个领域，包括：话音通信、数据
网络、接入网络、光纤通信、移动通信和卫星通信。思博伦通信的技术人员能够根据中
国客户的实际需要提供最佳的产品解决方案。
目前思博伦通信的产品在中国已经拥有了上百家客户，思博伦通信为您提供：
?   最佳通信测试平台
?   全面完整的通信测试解决方案
?   一流的测试咨询服务
?   完善的售后服务
?   周到的技术培训