- 工作地点：上海
- 职位：120650 Senior System Engineer - Support(ss)
- 信息来源：中华英才网
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120650 Senior System Engineer - Support(ss)
中国惠普有限公司 全球软件服务中心
- 工作性质：全职
- 工作地点： 上海
- 发布日期：2007-03-01
- 截止日期：2008-02-29
- 招聘人数：若干
- 薪水：面议
- 工作经验：不限
- 学历：本科以上
- 简历语言要求：中文
- 语言能力：英语熟练
- 职位描述：
-
- Description
Job Description
Location
Shanghai, China
Basic Purpose:
The Application Engineer is responsible for providing Mercury Interactive’s customers with the highest level of service while delivering solutions to customer problems using our products. As part of the support team, the engineer will primarily be responsible for the critical product issues of high visibility, strategic customers as well as customer escalations and advanced technical problems. A key component of this position involves managing customer expectations, establishing credibility and rapport with customers. Demonstrating ownership and responsibility through regular customer updates and explanation of next steps. The Application Engineer must demonstrate outstanding technical and analytical skills and be able to demonstrate ability to understand and apply best practices in problem resolution process. Application Engineers may serve as an escalation point for other team members and must be able to work effectively with cross-functional organizations such as development, sales, consulting and education.
Essential Duties and Responsibilities
· Ensure customer success and satisfaction by providing solutions to complex technical problems remotely via web and phone support.
· Manages resolution process including internal resources and deliverables across departments
· Manages customer expectations including: setting expectations, managing to expectations via status reports with next steps/action items, conference calls
· Technical escalation point for complex, critical and strategic customer problems
· Technical leadership role for mentoring and building support team
· Subject matter expert in one or more technical domains related to Mercury Interactive’s IT Governance product suite involving alignment with subject matter experts to develop in-depth hands-on expertise
· Other duties as assigned
Qualifications
Job Requirement
Essential Education, Skills and Environment
Education and Work Experience
· Bachelor's degree in business applications, computer science, or other related field.
Specialized Knowledge and Skills
Functional:
Solving complex enterprise application and integration problems in a way that will lead to successful implementations and satisfied customers requires:
· Proven commitment to communicating proactively with customers via status updates through web, email and especially over the phone until problems are resolved.
· Dedication to thoroughness, follow-through and closing the loop with all parties.
· Excellent communication and interpersonal skills
· Unwavering commitment to detail and accuracy
· Must be a highly motivated, independent and flexible person with strong team directed abilities and a collaborative "Whatever it takes" attitude.
Language:
· Excellent English plus any other languages (Mandarin, Korean, Japanese)
Technical:
The following is a list of technical skills that will enhance the engineer’s ability to be productive and successful in our environment. Not all are required.
· Java application development
· JSP
· Jboss, Weblogic, Webshere, any J2EE experience
· Proficiency in a UNIX environment
· Experience working with Oracle databases using SQL and PL/SQL. (Database administration experience is a plus).
· Experience in a complex technical domain relating to the support, development or configuration of enterprise software (ex. ERP (Oracle, PeopleSoft, SAP), CRM, other)
o Knowledge of Oracle Applications AOL (Application Object Library) a strong plus
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公司介绍：
中国惠普有限公司 全球软件服务中心
总部位于美国加州Palo Alto的HP公司创建于1939年。当时，在一间狭窄的车库里，两位年轻的发明家比尔·休利特和戴维·帕卡德，怀着对未来技术发展的美好憧憬和发明创造的激情，开始了硅谷的创业之路。在经过了六十多年的发展过程后，HP公司现已成为全球领先的面向大中小型企业、研究机构和个人用户的技术解决方案提供商。
HP在全球拥有约14.5万名员工，分为四大集团：企业客户及公共事业集团、产品技术及专业服务集团、信息产品及商用渠道集团和打印成像及消费市场集团。服务能力遍及170多个国家和地区，在IT基础设施、全球服务、商用和家用计算以及打印和成像等诸多领域位居领导地位。在截止至2005年1月31日的过去四个财季中，HP的总收入达到了818亿美元。
1985年，HP公司正式进入中国市场，成立了中国第一家中美合资的高科技企业——中国惠普有限公司。中国惠普几乎伴随中国走过了整个改革开放的过程。成立伊始，中国惠普就积极参与中国信息化建设事业。经过近20年的发展， HP目前在中国拥有九大区域总部、28个办事处、37个支持服务中心、超过200个金牌服务网点、两家工厂、一个全球软件开发中心、一个信息产品开发中心、一个全球运营中心以及惠普商学院、惠普IT管理学院和惠普软件工程学院。
秉承其著名的“惠普之道”，中国惠普有限公司致力于以具有竞争力的价格，为中国用户提供科技领先的产品与服务，并带来最佳客户体验，最终与中国社会实现共同进步。
HP is a technology solutions provider to consumers, businesses and institutions globally. The company’s offerings span IT infrastructure, global services, business and home computing, and imaging and printing. For the four fiscal quarters ended Jan. 31, 2005, HP revenue totaled $81.8 billion. More information about HP (NYSE, Nasdaq: HPQ) is available at ww***om.[点击查看]
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