上海微创软件有限公司招聘赴微软日语产品反馈分析师

上海微创软件有限公司招聘赴微软日语产品反馈分析师
发信站: 饮水思源 (2007年03月07日14:15:30 星期三)

上海微创软件有限公司是美国微软公司和上海市政府共同投资创立的以IT服务为核心的新
型综合型软件企业。在上海市政府和微软的大力支持下，微创软件将自己的使命定位为“
迅捷、诚信、尽责，携手客户创造价值、实现潜能，打造中国最值得信赖的IT服务和解决
方案提供商。


Division: PSS
Department: Insourcing 
Position: CPBA Product Feedback Analyst 赴微软日语产品反馈分析师
H/C: 1

Job Summary:
This position performs one primary and one secondary function when working wit
h the Consumer Platforms and Business Applications Supportability Group:

•	Provide General and Targeted coding of incident, and communities data 
in collaboration with the SPM for released and Beta products. 
•	Perform limited Usability and Supportability testing for release and B
eta products.

The PFA role enables the Supportability Program Manager to better manage the s
cope and quantity of coding and review necessary for the Trending, Analysis, a
nd Reporting that enables communication between CSS and the Business Groups to
 improve product quality, supportability, and the customer and partner experie
nce and by doing so contribute to increasing customer satisfaction.  

Responsibilities:
•	Product Feedback		
o	Review, Coding, and Reporting of Product Failures and Customer, Partner, and
 Support Experience impacts, derived from Retail Incident Data.
o	Review, Coding, and Reporting of Product Failures and Customer, Partner, and
 Support Experience impacts derived from OEM Incident Data.		
o	Review, Coding, and Reporting of Product Failures and Customer Experience im
pacts derived from Online Unmanaged Communities Posts Data.		
o	Participate in Customer and Partner engagements (BETA participation, Online 
Communities)		
	Participate in BETA programs for new products	
•	Review and Coding of BETA issues derived from Online Managed/Unmanaged
 Communities Posts Data
•	Review and Coding of BETA issues from Outreach programs (Install Fairs
, Friends & Family, etc…)
•	Supportability Testing (as appropriate)
o	Perform limited Usability and Supportability testing for released and Beta p
roducts as defined by Test Cases and directed by Supportability Management.
		
Key competencies:
•	Action Oriented
•	Customer Focus
•	Dealing with Ambiguity
•	Drive for Results
•	Integrity and Trustworthiness
•	Negotiation and Conflict Management
•	Problem Solving
•	Technical Passion and Drive




Language Skill: 
•	Japanese: 日语一级or equal, excellent reading, good listening and oral
, able to write emails.
•	English: CET6 or equal

Knowledge requirements:

•	Master Windows XP and Office support knowledge including 
o	Base Technologies, Support Tools
o	Internet Explorer
o	Media Player
o	Networking
o	3rd Party Applications
o	Setup, Hardware
o	Movie Maker
o	Security
o	Media Center
o	Messenger, Office General, Word, Excel, OE

我们将真诚地邀请所有具备以上特质的英才加盟微创这个充满激情和挑战的团队, 以全新
的业务模式、先进的管理理念、优秀的企业文化、一流的人才资源，以及我们的智慧和勤
奋，去共同创造中国最优秀的软件企业。
微创公司会为员工提供良好的技术培训与指导，提供广阔的职业发展空间，提供具有竞争
力的薪资福利，如果您希望了解更多公司信息，欢迎访问公司主页：ww***eso[点击查看]
。您可以按照以下方式投递您的简历：
电子邮件：wjyou@
公司地址：威海路755号文新报业大厦40楼
邮政编码：200040