Actuate Corporation Recruitment

Actuate Corporation Recruitment
发信站: 日月光华 (2007年03月08日18:40:00 星期四), 站内信件

Actuate Corporation, head quartered in South San Francisco, is the world 
leader in scalable Business Intelligence Applications. Actuate’s Information 
Application
Platform is the foundation on which Global 9000 organizations (companies 
with annual revenues greater than $1 billion) and packaged application 
software
 vendors create reporting and analytics applications that scale to empower 
100 percent of their user community inside and outside the firewall. These 
Information Applications include Business Performance Management (BPM) 
dashboards,
Information Portals as well as business analytic, enterprise reporting, and 
spreadsheet reporting applications.

 

We are interested in professionals with strong technical skills, 
intellectual vigor,
and personal integrity. Actuate(Shanghai) offers very competitive 
compensation, 
benefits and career growth. 

 

职位描述：     

Overview:

 
The Customer Support Engineer (CSE) provides accurate and timely technical 
support
to technically skilled (designer, administrator) Actuate software 
customers. 
The CSE deals with extremely varied support issues that are complex in 
nature, 
have differing priorities and must be addressed within predetermined 
service levels primarily via the telephone and e-mail. Additionally, the CSE 
handles
pre-sales support calls, contributes to the development of the automated, 
self-help tools, collects and reports upon information gathered from 
incidents and interfaces with Sales and Marketing.

 

Responsibilities: 

*  Research, resolve, and record all levels of software questions from 
customers,
with an emphasis on the more complex technical and application questions.


*  Perform customer support primarily via the telephone and e-mail. 

*  Record and maintain information collected from each incident in 
accordance with the standard format. 

*  Work with Engineering and QA to aid in the resolution of product issues. 


*  Participate in the testing of new and enhanced products. 

*  Participate in the QA process by validating and reporting bugs reported 
by customers. 

*  Write technical documents (i.e. FAQ's, Application Briefs, etc.) both 
for the corporate Web site and for publication on hard copy. 

*  Handle special projects and other duties as required.

*  Travel to other offices or client sites as necessary.

 

Qualifications: 

*  University degree (or equivalent work experience), preferably in 
Computer Science. 

*  Fluent in English.

*  Excellent communication skills, both verbal and written. 

*  Ability to solve problems systematically and effectively, while ensuring 
the highest customer satisfaction and staying within the stated service level 
goals. 

*  Proven ability to interface with customers (both on the phone and in 
person) in a sales and/or support role. 

*  Strong technical skills, including the following:

*  OBJECT Programming skills and experience (JAVA, Visual Basis or C++)

*  Web based application (DHTML, Javascript, JSP, Servlets)

*  Good understanding of Web servers, proxy servers and firewalls, TCP/IP

*  Microsoft Windows, NT, 2000 (Operating System and Networking)

*  UNIX (Operating System and Scripting)

*  General RDBMS knowledge and understanding, SQL

*  Ability to work on several tasks simultaneously while accomplishing 
desired results. 

*  Ability to work independently.

You must be very fluent in English to qualify for this position!!!

有意者请将中英文简历发至:fshan@