安捷伦科技有限公司Agilent Technologies Co., Ltd.

职位描述：
PRIMARY FUNCTION:
Customer Care Representative to be the single point of initial contact within Agilent LSCA(Life Science and Chemical Analysis ) for incoming customer telephone calls.. To provide LSCA's customers with a broad range of on line pre and post sales services which include: receiving internal/external customer calls for supplies, service requests, product inquiries, literature requests, seminar and event registrations ,technical/sales referrals, provide up front support for repetitive technical questions.

PRINCIPLE DUTIES AND RESPONSIBILITIES:
--Answer customers telephone calls, log and qualify the nature of the inquiries and fulfill on line or transfer it to the appropriate owner
--Maintain customer information database by updating and creating new entries to reflect customer information.
--To provide assistance to customers' basic analytical product's operational queries.
--Answer customer's simple repetitive product usage questions
--Maintain and expand knowledge of products and services

Must:
--Demonstrate effective communication skill, especially verbal
--Capable of handling multiple tasks and responsibilities
--Utilize knowledge of system and equipment to enhance productivity
--Excellent interpersonal skills and Strong organization ability
--Skilled in the use of office equipment, computers, and related software.
--Able to work independently and under pressure
--Bachelor degree, preferably in a field related to Chemical Analysis, or equivalent combination of education or experience in a customer service

Prefer:
Has lab experience of operations of "Analytical" instruments, such as Gas Chromatograph, Liquid Chromatograph, etc.