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AC-Technical AC-汽车 |
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| 发布日期： |
2007-03-21 |
工作地点： |
北京市 |
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| 招聘人数： |
若干 |
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| 外语要求： |
英语 熟练 |
薪水范围： |
面议 |
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| 学 历： |
大专 |
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职位描述：
Reporting To: English Operations Team Leader
Number of Hiring: 5 persons for each
Major responsibilities:
To provide an efficient, professional and proactive customer focused response to requests for travel/medical and roadside assistance, and to co-ordinate all aspects of assistance in a cost effective and thoughtful way in line with company procedures.
The department is open 24 hours a day, 7 days a week (including public holidays). Staff are required to work on 6:30-9:30 and 18:00-22:00 shifts.
Assistance Coordinator will be privy to sensitive company and customer information, therefore discretion must be used with communicating with external entities
·To handle all incoming and outgoing calls in a prompt and courteous manner in line with company standards
·To assist clients as necessary by taking actions to provide high level services according to their needs and strive to always exceed their expectations
·Document conversations, actions, and correspondence into computer based system to ensure the clients and supervisor are updated accurately and timely on progress.
·Work in a team environment to ensure proper case handling
·Work towards achieving on all Objectives set for department and individual
·Work on projects as assigned by team leader and/or Call Center Manager
Qualifications:
·Excellent command of English and Mandarin (verbal and written)
·Strong written and spoken communication skills
·Excellent telephone customer service skills
·Possess a sense of commercial awareness
·Excellent PC skills (Word, Excel, Internet), including strong typing ability
·Other foreign languages and dialects will be an advantage
·Medical, automobile or travel industry background will be a plus
汇报对象：欧美部组长
招聘数量：每个职位5名
主要职责：
呼叫中心需要每天24小时，每周七天为客户提供服务，CRC员工工作时间为：6：30-9：30以及18：00-22：00
AC会接触到公司和客户的敏感信息；所以在与外部实体沟通时，必须谨慎行事
·接听欧美部所有客户的电话
·根据需要，协助或为客户提供必要的服务
·确保往来文件，任务执行和通信联系正确输入到NACS系统之中
·在团队合作下工作，确保案件的正确处理
·执行操作部经理和/或欧美部负责人分配的工作
基本要求：
·大专及以上学历
·良好的英文运用能力（包括口语和书写）
·良好的书面与口头的沟通能力
·良好的电话客户服务技巧
·良好的微机操作技能（WORD，EXCEL，INTERNET），和快速的打字能力
·有医疗、汽车或旅***业背景者优先
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Company Introduction:
The Mondial Assistance Group, worldwide leader in assistance services and travel insurance provides its corporate clients with tailor-made solutions, and their customers with seamless, real time assistance. As part of the Allianz Group, the second largest insurance group in the world, the Mondial Assistance Group employs more than 7,600 people worldwide and maintains 37 operations centers in 28 countries spanning all 5 continents. Due to expanding business opportunities in the Asia Pacific region, Mondial Assistance Group established in 2003 a wholly owned subsidiary in China. Since establishment, Mondial Assistance China has been committed to building and developing high quality travel insurance products and automotive & travel/medical assistance services for the Chinese market. Due to Mondial’s global expertise, and the strong commitment from the board of management to invest heavily in the Chinese operation, Mondial Assistance China has quickly established itself as THE reference in the growing Chinese assistance industry. Going forward, Mondial Assistance China expects to see significant growth in this industry china-wide, and hence is constantly looking for quality candidates to join our ever-growing team. Below are the current open positions!
公司简介：
蒙迪艾尔集团在救援，旅行保险和客户服务等领域处于世界领先地位，它为集团客户提供有针对性的解决方案并给予顾客最及时的，符合并超越他们期望的救援服务。作为安联集团（世界第二大保险公司）的子公司之一，蒙迪艾尔集团拥有7,600多名员工和遍布于５大洲28个国家的37个操作中心。随着公司业务在亚太地区的不断拓展，蒙迪艾尔集团于2003年在中国建立了其全资子公司。蒙迪艾尔中国公司成立以来,一直致力于建立和发展高质量的旅行保险的产品以及汽车和旅行/医疗救援服务的市场。通过全球专家网络的支持和集团在中国开展业务的坚定决心而带来的大量投资，蒙迪艾尔中国公司已快速在发展中的中国救援行业中建立了自己的品牌形象。在未来的几年内，蒙迪艾尔中国公司期望能够在本行业中获得更大的发展，因此我们不断寻找高素质高潜力的员工加入我们这支蒸蒸日上的团队。如果您对如下任何空缺职位感兴趣，请通过后附方式联系我们！
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