- 工作地点：北京
- 职位：客户专员/Account Executive(SD001)
- 信息来源：中华英才网
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客户专员/Account Executive(SD001)
北京轩辕互动网络科技有限公司
- 工作性质：全职
- 工作地点： 北京
- 发布日期：2007-03-26
- 截止日期：2007-05-14
- 招聘人数：1
- 薪水：3000～3999
- 工作经验：不限
- 学历：本科
- 简历语言要求：中文和英文
- 语言能力：不限
- 其他待遇：无限免费饮料.免费借阅公司图书馆书籍.每年两次公司集体旅游.及其他定期组织的各项活动
- 职位描述：
-
- 工作职责
* 项目进度管理—与开发人员一起将新的项目分为各个任务，并对项目时间进行评估。监督各个任务的完成进度，确保项目按时完成。
* 需求管理－保持客户与团队成员确切了解需求和进度的实时更新，保证自己确切了解客户与团队成员的需求和渴望，与客户和小组成员的沟通绝大多数用英文进行 。
* 维护－与客户共同解决他们在操作过程中遇到的困难，确认客户的问题属于错误/任务/新需求，为技术人员提供详细的出错报告。
* 培训与文档－对新系统为客户撰写培训文档进行培训，使客户可以很快掌握新功能，减少维护工作。
岗位要求：
* 良好的组织性与条理性—具备清晰的条理性和高效的工作能力。
* 注重细节和质量—相信细节决定成功，决不降低对高质量工作的追求。
* 做事有始有终-你不会放弃尝试, 直到想到并试过所有可以想象的选项。
* 客户服务意识—随时让客户及团队人员了解项目的进程与工作情况，确保随时了解客户的需求。
* 尽管去做–具有深入解决问题的能力，能够清楚并实际地解决问题。
* 良好的沟通能力（商务沟通）—善于与客户及团队工作人员沟通，良好的英文表达能力。
* 学习能力－对于软件最终用户的实际需求感兴趣，愿意了解客户的商业流程，以此来确保开发功能对于客户的实用性。
* 解决问题的能力/创造性思维－可以通过不清晰的客户需求发现真正的需求，了解到新的系统或者功能是否可以真正满足客户的需求。
* 工作经验？－理工科背景并有软件开发经验者优先，但不是必须。
如有条件相符者，请发送英文简历到 job-account-executive@ 并注明简历出自ChinaHR,如果您发送的简历没有英文版，很抱歉我们不予以考虑您的申请。谢谢!
Responsibilities:
* MANAGEMENT OF PROJECT SCHEDULE – Work with developers to break new projects/features into tasks; Gather time estimates and commitments from team members; supervise progress on different tasks and assure their timely implementation
* CORRESPONDENCE – Keep clients and team members up-to-date on all issues and progress and make sure you always know about their needs and desires. Most of the correspondence is done in English, the rest in Chinese.
* TRAINING & DOCUMENTING – Help step clients through new features and create documentation that allows users quickly get up to speed on new features/software and reduce support calls.
* TROUBLESHOOTING – Work with clients to figure out where they are having difficulties with certain features; determine if client issues are bugs/features/omissions; create bug reports that allow developers to quickly reproduce and pinpoint the cause of any bugs.
Job requirements:
* STRUCTURED AND ORGANIZED - You must be able to multi task in an organized and efficient manner. You keep on the ball and inspire people to do the same.
* EYE FOR QUALITY AND DETAIL - You agree that it's by minding the details that one makes the real difference.
* PERSISTANT AND THOROUGH – You wouldn't cease trying until you are convinced that you have thought of and tried every option imaginable. Your team mates almost call you obsessed.
* CUSTOMER ORIENTED - You get a kick out of making sure that our clients and your team mates are always up-to-date on all progress and issues and make sure you know his needs and desires.
* GET THINGS DONE - You are a great problem solver, with the ability to dive deeply into complex problems and emerge with clear and pragmatic solutions. You won't rest until the solution you came up with is implemented.
* GOOD (BUSINESS) COMMUNICATION SKILLS – You take pleasure in communicating with clients and team mates. You are professional and quick at it. Decent English are a must.
* EXCITED BY LEARNING – You are interested in what users are trying to accomplish with their software and willing to learn about their business to ensure that the features being developed will be immediately understood and appreciated by users at all levels of the business.
* PROBLEM SOLVER / OUT OF THE BOX THINKING – Able to cut through unclear requirements and find out what a client is really trying to solve – and whether or not new software or features is really the right solution.
* PRIOR EXPERIENCE ? – Prior experience with or academic background in technologies related to software development is a plus but not required.
You feel qualified and tempted? Please send your resume in English to job-account-executive@ and mention that you found our ad on ChinaHR website. We are sorry to say that we can NOT consider your job application if it comes without an English version of your resume. Thanks!
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公司介绍：
北京轩辕互动网络科技有限公司
北京轩辕互动网络科技有限公司是一家为美国、欧洲为主的国际以及中国客户提供软件开发服务的发展迅速的外商独资企业。我们的开发项目范围广泛,包括为移动电话搭建超级可升级的网络服务、百万兆的数据库、Linux嵌入、为出版发行公司创建CMS-驱动的网站、周转额超过10亿的e-commerce系统。
我们致力于发展开放源代码的实用工具和技术，崇尚开明的工作文化，并且我们积极地实践并应用国际最前卫的软件开发方法和技术工具，如Agile Methodologies, ClearSilver, CSS, C++, Django, Flash, Java, javascript, Laszlo, Linux, Perl, Python, REST, SQL, Twisted, XML, XP, Zope 。
公司注重个人发展，相信工作与个人的能力和兴趣的关系远远超过学历和年龄。此外，双语的工作环境（英文和中文）、良好的福利待遇、弹性工作制度、舒适的办公空间---休息区里面有各种各样的饮料、咖啡、茶、不同类别的杂志、以及各种各样体现公司文化的活动，这样的工作环境真的很难再找到第二家。
与此同时，您还将得到：
1 ） 两个液晶显示器
2 ）弹性的工作时间
3 ）一周有 10% 的工作时间可以做自己感兴趣的事情
4 ）国外最新的原版书籍
5 ） 和国内外高级程序员一起工作
6 ） 有成为类似 等 usergroup 的管理者的机会
7 ） 开放的工作空间以及我们自己搭建的阁楼
8 ） 进步健身中心的健身机会
如果想更好地加深对公司的了解，请我们网站 (ww***net[点击查看]),我们的星球(pl***net[点击查看])以及我们的照片(ww***com[点击查看]）。
Exoweb is a fast-growing technology company specialized in developing software solutions. Our clients are multinational companies and our projects vary greatly: we have done everything from building super-scalable web services for mobile phones, through data warehouse systems handling terabytes, through embedded Linux, through CMS-driven websites for publishing companies, through e-commerce systems with more than US$ 1 billion in turnover.
We are passionate software development professionals, open source believers and agile methodology practitioners employing the latest technologies and aggressively experimenting with new ones (Agile Methodologies, ClearSilver, CSS, C++, Django, Flash, Java, javascript, Laszlo, Linux, Perl, Python, REST, SQL, Twisted, XML, XP, Zope).
We are committed to the personal development of our employees and believe that jobs are to be allocated according to a persons' ability and interests, rather than age or academic titles. Furthermore a bilingual environment (English and Chinese), flexible working hours, international mates and management, awesome loft-like office space, comfy relaxation area, free soft drinks/tea/gourmet coffee, access to Exoweb's library and magazines as well as numerous ExoEvents all ensure that our employees have a unique, merit-based working environment difficult to find elsewhere.
To get a better impression you can have a look at our website (ww***net[点击查看]), our planet (pl***net[点击查看]) and/or our photo pool (ww***com[点击查看]).
联系方式：
公司网址：ww***net[点击查看]
E-mail：job-account-executive@
注：请在邮件中注明应聘职位的名称或编号，并注明该招聘信息来源于。
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