职位描述：
Job Family:Admin-QA&Logistic
Reporting to:Solid line -Regional QA Manager Strong dotted line-Operation Manager, China
1.MAIN OBJECTIVES OF THE POSITION
·Manage complaint handling process: Receive complaints, review, translate, and then data entry into CTS for all complaints occurs in China. Follow up on reports until complaints are closed.
·Manage recall process: Work with Warehouse to ensure the recall process is done smoothly.
·Coordinate returning of complaint samples: Ensure smooth handling and complying with hygiene procedures and trade regulations.
·Regulatory reporting: Work with RA to report adverse event to SFDA.
2.PRINCIPAL ACCOUNTABILITIES
Major Activities (What is done and how)
Manage Complaint Handling Process (40%)
Work according to established policy and procedures.
Take steps to resolve issues that country may have related to complaint handling.
Monitor performances to ensure no delays.
Manage Recall Process (20%)
Work with Warehouse, CS and other relevant departments to coordinate recall process.
Coordinate Returning of Samples (30%)
Work with TCI to observe hygiene procedures, and to properly de-contaminate samples.
Work with divisions to determine the quantity of samples to be returned to US.
Return samples following trade regulations.
Regulatory Reporting (10%)
Work with RA, China to establish SFDA reporting procedures.
End Results(Why it is done)
·Smooth process flow.
·Reporting lead time comply with division, SFDA and/or USFDA requirements.
·Smooth process.
·Timely completion.
·Deliver on time.
·Proper decontamination method.
·Optimize courier cost while maintain within lead time.
·Comply with regulations.
3.DECISION MAKING AUTHORITY
TBC upon role confirmation
4.DIMENSIONS
In selecting statistical dimensions relevant to your position, consider the following (for dual roles, record the key dimensions for both roles):
a)Products, Volumes, Financial Dimensions (annual volumes, no. of products, sales revenue, budgets, expenditure, value of projects, etc that this position is responsible for or contributes to)
Product All COT's sold in China, including OEM products.
Traveling NA
Team sales target responsible for NA
Team sales budget responsible for NA
b)Personnel Dimensions (employees reporting to this position directly and indirectly)
Direct
Through Subordinates
Total
Number of Staff
(dependent on country of responsibility)
0
0
0
5.SKILLS, EXPERIENCE AND QUALIFICATIONS (ELIGIBILITY)
The typical background required to competently perform the responsibilities of the job e.g. the type and depth of training, skills and experience or formal qualifications. These requirements will vary from country to country.
·Minimum A level or equivalent.
·Computer literate. Able to run excel efficiently.
·Experience with Tyco products is added advantage.
·Ability to communicate fluently in English and Chinese both written and verbal.
·Team player.
·Good communication skills.
·Knowledge on logistics (warehouse & import, export) is plus.
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