1.Manage complaint handling process: Receive complaints, review, translate, and then data entry into CTS for all complaints occurs in China. Follow up on reports until complaints are closed. 2.Manage recall process: Work with Warehouse to ensure the recall process is done smoothly. 3.Coordinate returning of complaint samples: Ensure smooth handling and complying with hygiene procedures and trade regulations. 4.Regulatory reporting: Work with RA to report adverse event to SFDA.
2.ORGANISATION CHART
3.PRINCIPAL ACCOUNTABILITIES
Major Activities (What is done and how) End Results (Why it is done) Manage Complaint Handling Process (40%) Work according to established policy and procedures. Take steps to resolve issues that country may have related to complaint handling. Monitor performances to ensure no delays.
Smooth process flow. Reporting lead time comply with division, SFDA and/or USFDA requirements.
Manage Recall Process (20%) Work with Warehouse, CS and other relevant departments to coordinate recall process. Smooth process. Timely completion. Coordinate Returning of Samples (30%) Work with TCI to observe hygiene procedures, and to properly de-contaminate samples. Work with divisions to determine the quantity of samples to be returned to US. Return samples following trade regulations. Deliver on time. Proper decontamination method. Optimize courier cost while maintain within lead time.
Regulatory Reporting (10%) Work with RA, China to establish SFDA reporting procedures.
Comply with regulations.
4.IMMEDIATE MAJOR CHALLENGES
5.DECISION MAKING AUTHORITY
TBC upon role confirmation
6.DIMENSIONS
In selecting statistical dimensions relevant to your position, consider the following (for dual roles, record the key dimensions for both roles):
a) Products, Volumes, Financial Dimensions (annual volumes, no. of products, sales revenue, budgets, expenditure, value of projects, etc that this position is responsible for or contributes to) Product All COT’s sold in China, including OEM products. Traveling NA Team sales target responsible for NA Team sales budget responsible for NA
b) Personnel Dimensions (employees reporting to this position directly and indirectly) Direct Through Subordinates Total
Number of Staff (dependent on country of responsibility) 0 0 0 7.SKILLS, EXPERIENCE AND QUALIFICATIONS (ELIGIBILITY)
The typical background required to competently perform the responsibilities of the job e.g. the type and depth of training, skills and experience or formal qualifications. These requirements will vary from country to country.
Minimum A level or equivalent. Computer literate. Able to run excel efficiently. Experience with Tyco products is added advantage. Ability to communicate fluently in English and Chinese both written and verbal. Team player. Good communication skills. Knowledge on logistics (warehouse & import, export) is plus.
At Tyco Healthcare, our people share a common passion- to do everything that they can to help improve people’s lives by delivering superior healthcare solutions and products to patients who need them. Tyco Healthcare, one of the world’s largest medical device manufacturers, distributors and service providers, is unsurpassed for our broad range of high-quality medical products and resources, along with the dedicated sales and customer service support that healthcare professionals need to give their patients the best care possible.
