Intern Position in Agilent

Intern Position in Agilent
发信站: 饮水思源 (2007年04月05日19:31:53 星期四), 站内信件

安捷伦公司实习机会

Job Title: 2008日语实习生 

欢迎2008年的应届毕业生申请

Location: Shanghai

 
PRIMARY FUNCTION:

Review customers account
Communicate with customers regarding their account status and make 
subsequent collection of payments
Follow up with Order management team and or banks as required
Utilize the system and /or tools available for information to validate and 
resolve the issues directly 
Ensure timely and correct routing of customer information/requests which 
require further investigation to the appropriate internal business partners
Be a communication linkage with the order management team and escalations 
to the DMs and credit department for effective resolutions
Metrics reporting to the management on their portfolio
Provide quality comments for invoice/accounts in their portfolio with 
regular follow up per the Invoice Life Cycle
Provide training & mentoring to the new collectors

MAIN RESPONSIBILITIES AND DUTIES:

To meet and exceed Days Sales Outstanding goals
To attain Collection Percentage 
To achieve low Accounts Receivable Aging while maintaining high level of 
customer satisfaction for their individual portfolio
Capture required changes to account profile/or contact profile details
Proactively manage and monitor and take appropriate action when changes 
(internally-driven and customer-driven) occur
Understand payment issue and to take proper action or to direct proper 
escalation
Negotiate payment and conditions with customers and partners as necessary
Follow internal process and to document collection issue, action taken and 
customer feedback


REQUIREMENTS:

Excellent language skills in Japanese and English 
Bachelor degree 
Excellent communication and negotiation skills with ability to deliver 
results and to resolve problem
Bills checking experience in banks a definite plus
Strong initiative and drive, must be a self starter
Customer satisfaction oriented (internal and external)
Excellent knowledge of PC tools and Microsoft knowledge, experience in 
Oracle and SAP an added advantage
Teamwork skills and traveling is required
Integrity and able to work under tremendous pressure
Good system application knowledge

Please send your application to agilent_external-sh@ and mark " 日
语实习生"

安捷伦公司人力资源部