晶世科技（深圳）有限公司北京分公司

招聘职位：Support Engineer - Enterprise Desktop Support(Offi(若干)  No.144352299   
招聘期限： 2007-04-12 ~ 2007-06-11
联 系 人： 人力资源部
工作地区： 上海上海 ,
联系电话：(合则约见、谢绝来电)    
电子邮件：(请通过系统发送应聘意向)
联系地址： 上海上海上海市长宁区娄山关路85号东方国际大厦A座1301室(200336)
学历要求：本科 工作经验要求：不限
年龄要求：18岁至45岁 性别要求：不限    现所在地要求：上海市
职位描述(Job Descriptions)
Job description: Reporting to GTSC-China Enterprise Desktop Support Team Manager, the Support Engineer is responsible for providing quality support for Microsoft Desktop products, including Windows, Office, SharePoint Server and Project server. MAIN RESPONSIBILITIES: -Provide timely technical support on the problems and advisory service for Enterprise customers. -Collaborate with Product team to create quicker issue resolution to achieve high customer satisfaction. -Answer escalation questions and provide consulting service for internal colleagues from other branches. -Learn advanced technologies and deliver high-level training internally and externally. NATURE AND SCOPE: -Provide direct contact from Microsoft to the customers via hotline and Email -Be extremely accurate in the information and solutions provided to the customer. -Decide among other things how best to satisfy each customer's -Maintain a high level of professionalism and quality when interacting with Microsoft customers. Job Requirements: -Bachelor degree with at least 2 years of IT industry experience; or master degree in computer science. -Solid knowledge of Microsoft Office, Windows and networking is required. Familiar with Visio, or project management is a plus. -Experience in other Microsoft technologies, including Internet Information Services (IIS), SQL Server, .Net knowledge is desired. -Excellent written and verbal English skill is a must. Fluent Cantonese is a plus. -Quick learning and troubleshooting skills are needed. -Hard working and great passion on new computer technology. -Basic programming skill (like C, C++, VB or C#) is required. -MCSE preferred yunqi.cai@; tracy.wang@