惠普（大连）全球运营中心

招聘职位：117208 客户技术支持(Customer Care - Technical)(职位编号:en938083)(若干)  No.1421320   
招聘期限： 2007-04-13 ~ 2007-07-09
联 系 人： 邹小姐
工作地区： 广东广州;辽宁大连 ,
联系电话：(合则约见、谢绝来电)    
电子邮件： robinchen@
联系地址： 辽宁大连软件科技园(116001)
面试地址： 辽宁大连软件科技园
学历要求：本科 工作经验要求：不限
年龄要求：不限 性别要求：不限    现所在地要求：不限
职位描述(Job Descriptions)
Job description Customer care technicians take calls from customers and initiate the right response to them, positively and professionally. Dealing with a wide range of products and using a powerful information database, you'll provide remote solutions to problems, increasing in complexity along with your experience level. You'll ask questions, probe problems, double-check what has and has not been done, and explain what to do in such a way that non-technical users can understand what action to take. 工作说明 客户接待技术员接听客户电话、对他们作出肯定的、专业的正确答复 对大范围的产品、使用强大的信息数据库，为各种问题提供过程解决方案。工作的复杂程度随经验的增加而提高 你可以提问、分析问题、确认做过什么和未做过什么，解释怎样做，要使非技术客户也能理解应采取何种措施 Qualifications Your profile: Completion of colledge or above Professional experience in technical areas Customer service experience Product-oriented certificates(e.g.MCSE) Broad technology knowledge(Operating systems,Hardware) Proficiency in Office Technology Willingness to participate in non-standard working-time models(e.g.shift,call availability,etc..) Accuracy Clear English communication skills Ability to work independently Confident telephone manner Initiative Fluency in English and local language 要求 全日制大学本科毕业 有技术领域的从业经验 有客户服务经验 面向产品的认证（如MCSE） 技术知识面广（操作系统、硬件） 精通办公技术 愿意接受非正常上班时间的工作（如倒班、随叫随到等……） 准确 清楚的表达能力 有独立工作的能力 自信的电话接听方式 积极主动 英语和汉语流利