BRIEF JOB DESCRIPTION: The key role of this position is to provide Service support to assigned models. Has accountability for analyzing product failures,performance and operational deficiencies as required by CPI process,warranty costs and recorded data to identify and define problems. Liaise between the field and Engineering ,quality control and manufacturing departments regarding product problems and deficiencies and initiate action and follow up for resolution. Provide technical assistance and counseling to service contact division, other support groups in the company, Dealers and Customers and provide responses to DSN queries when escalated. Keep management informed of product acceptance as measured by safety,warranty expense, customer downtime, reliability, competitive pressure and manufacturing quality. Propose field rework,campaign and authorize expenditure relating to problem investigation and policy. Will be a "Find IT" resource to maintain focus on Define and Measure portion of the DMAIC process.Potential Green Belt resource within the CPI process.
ELIGIBILITY: College Degree or equivalent experience. Possess knowledge of 6 Sigma methodology, at least with Green Belt certification or proven Team leadership. Excellent analytical and Planning & Organization skills. Good interpersonal and communication skills. Technical Aptitude, Good PC Skills. Travel requirement are approximately 30%.
