Uses collection techniques to keep accounts receivable current including monitoring for delinquent payments. Processes unpaid accounts by contacting customers to ensure timely payment.
Supervision Received:
Reports directly to the Collection Supervisor
Qualifications: • Minimum education- completion of Bachelor Degree • Working experience in accounts management
Skills: • Excellent oral and written English skills. • Proficiency in systems – Microsoft skills • Requires high level of public contact and excellent interpersonal skills • Independent decision-making skills • Strong Retention Skills with focus on achieving set targets • Good time management and prioritizing skills • Maintains strictest confidentiality
Responsibilities: (This list may not include all of the duties assigned)
• Answer customer questions in a professional and friendly manner • Completes follow up on all AR balances until payment is received by ensuring payments are processed promptly and allocated correctly • Reviews each account via computer, reports and other information sources and identifies delinquent accounts, aging period and payment sources and determines appropriate recommendation • Reviews delinquent accounts with Supervisor, follows credit/collection policies including writing adjustments to accounts and participates in monthly A/R review • Performs progressive collection actions • Documents all actions related to customer’s account • Fapiao. Including issue, send and track the fapiao delivery problem. • Updates customer account information in the system as needed
