职位描述：
Key Responsibilities
主要职责：
The Sales Executive performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the Director of Sales and Marketing through the Sales Manager.
在饭店关系网和饭店级别范围内及由销售总监制定的内部规定范围内，行使自己的职责。
Assist in drawing up the marketing plan annually with the Director of Sales and Marketing (including section on Corporate Accounts).
协助销售总监制定年度计划。（包括公司报告）
Keeps a record on former, existing, potential clients and a profile of each of them.
妥善保存有关以前和现有的具有潜力的客户资料及档案。
Organizes regular visits in accordance to a predetermined plan.
按照预定计划定期组织销售拜访。
Prepares a tentative monthly schedule to record all sales and other related activities for the preceding month.
每月制定临时时间表，用以记录下月所有的销售活动或其它相关活动。
Presents a summary of his/her visits to the Director of Sales and Marketing on a weekly basis (Weekly Sales Plan) prior and after the week is completed.
以周销售计划为基础，每周前或每周后向销售总监提交一份有关销售拜访概况的报告。
Ensures that all new clients have no negative credit references.
确保所有新客户均无没有信用的记录。
Submits production reports on his/her list of accounts on a monthly basis.
每月提交自己的客户总结报告。
The Sales Executive is familiar with the operation and application of the hotel's computer / data processing system.
熟悉饭店电脑及数据系统的运作和应用程序。
Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, Banqueting etc.).
注意饭店尤其是主要部门的运作。（前厅部、客房部、餐饮部、宴会厅等）
Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need be).
密切关注涉及竞争的事宜。（位置、常规价格、服务－偶然或经常需要的）
Promotes the hotel as often as possible through entertaining, conducting, site inspections, presentations etc. of the hotel.
通过经常宴请、定点参观饭店、介绍饭店等，推销饭店。
Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
拜访以前的、现有的和有潜力的客户尤其是商业客户，以保持联系。
Determines and recommends prospective customers by analyzing historical and other statistical information, participation in conducting customer interviews, and preparing customer call analysis reports.
通过分析历史或数据信息，参与客户会面和准备客户拜访分析报告，判断和推荐有潜力的客户。
Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
明确客户需求，确定客户的需要得到了满足。
Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
提供售后服务，特别要确保必要时客户所有的投诉都已经有关部门认真接受和讨论。
Receives in the hotel any important guests whom he has approached.
在饭店接待重要客户。
Negotiates prices with the clients.
与客户商讨价格。
Confirms verbal proposals in writing.
逐字确认书面计划。
Ensures that all complaints are reviewed, investigated and follow-up action is initiated.
确定所有投诉都已经过认真调查，并已开始实施补救行动。
Solicit group, individual, banquet and other function business directly and jointly with other through the preparation and executive of action plans.
通过执行计划，直接或与他人合作，争取团体、个人、宴会和其它业务。
At all times to promote a positive image of the hotel in all forms of contact.
在任何时间，任何形式的联系中提高饭店的正面形象。
To develop & foster close and positive rapport with the public, guests, clients and members of the trade.
鼓励和发展同公众、旅客、客户以及商界人士之间的积极紧密的关系。
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