职位描述：
Responsibilities:
Ensure as a functional experts and with in depth knowledge of the Apollo processes and information system that:
The support organization operates effectively.
The system is adequately engineered, implemented and used to support a business process in an efficient and effective way.
Improve and support the business processes by making use of the DSM/DEP standard ICT applications.
Endorse and safeguard the use of standard business processes across the DEPAP organization.
The BPE operates on a tactical level as the linking pin between the business (user environment) and the providers of ICT services with respect to technical and operational issues.
Key areas of responsibility:
Provide BPO's with in depth Apollo knowledge to solve functional issues.
Support key users with Apollo process knowledge and organize key user meetings to exchange experiences and know how, and to facilitate collective learning.
Coordinate the deliverance of ICT services, on the bases of agreed priorities of issues. Assist in specifying requests, monitor performance of systems and services and maintain the required service level by pro-active interventions and trouble-shooting.
Ensure smooth ICT servicing by structural measures like service level agreements and procedures.
Monitor cost of ICT services and operations (focus on total cost of ownership)
Coordinate periodic testing of support packages by key users (e.g. monthly SAP kernel support package).
Endorse and stimulate the use of standard business processes across the business unit. Implement standard processes.
Monitor the use of applications and correct Master Data management.
Manage change projects (e.g. release upgrades) to enhance functionality, upgrade standards or ensure the fit between systems and changing environments.
Execute, schedule and monitor functional batch jobs (e.g. daily invoice printing, data exchange with other systems like SAP BW, monthly closing procedures).
Execute information analysis to improve processes.
Issue, judge and implement change requests.
Organize special training on complex BU specific functions
Propose new ICT standards to Corporate ICT for problems or improvements in the own business group.
Qualifications & Attributes
Knowledge and educational level
In depth knowledge of the assigned business processes.
In depth knowledge of the assigned corporate business concepts and processes.
Application knowledge regarding the assigned ICT applications.
Fluent in English.
Required level of experiences:
Experience in co-operation with different types of organization and different hierarchy levels.
Operational process expertise.
有意者请将个人中英文简历、近照、相关学历证明文件寄至本公司人力资源部周小姐（请注明应聘岗位）
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