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Service Designer |
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| 发布日期： |
2007-05-11 |
工作地点： |
北京市 |
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| 招聘人数： |
若干 |
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| 薪水范围： |
面议 |
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职位描述：
Principal Responsibilities:
To lead the development of service designs for new business opportunities in the Global Outsourcing and Custom Network Service arena, ensuring that BT and Global Services revenue and contribution objectives are achieved. Responsible for the following:
Defining component parts of a service solution, for detailed design by the appropriate Supplier.
Evaluating and approving designs provided by Suppliers (including BT) to ensure they are deliverable in the context of an end-to-end customer service.
Ensuring, where appropriate, that standard Global service delivery mechanisms are integrated into global service solutions.
Developing and defining the appropriate resourcing profiles to deliver the required service over the life of the Contract.
Identifying and verifying all costs associated with a solution including pre and post contract due diligence activities.
Defining the planned service performance of the designed solutions including underwriting performance against Service Level Agreements offered to the customer.
Assessing the service risks associated with designed solutions, classifying in terms of the impact on the overall commercial package offered to the Customer and recommend contingency measures.
Supporting Service Solutions through opportunity identification, proposal development and submission, primary/secondary due diligence, contract signature, transition, and hand over to operations.
Person Specification:
Experience and training in Networking Products and services
Experience of service delivery in a global telecommunications outsource environment
Experience of multi product service delivery environments
Experience of outsourcing sales Cycle and Business Development
Experience in Production of Service Level Agreements
An understanding of Service Design in a global environment
Customer facing skills
Contract Negotiations
Competence and Experience in Designing network service solutions
Service delivery modeling
Broad telecommunications technology knowledge
Financial and commercial awareness
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BT Global Services is BT's business communications division, providing a complete range of integrated communications and IT services to customers world-wide. We specialize in flexible and innovative services to fulfill our customers' end-to-end communication needs with maximum clarity and control. Our focus is on multi-site organizations in Europe, as well as those in the US and Asia Pacific with substantial European operations. To provide this service, we have a culturally-attuned human network around the world.
With the growth of our business in China, we are looking for talents to be part of BT people and contribute joyfully together.
Equal Employment Opportunity
We will make all resourcing decisions in line with our equal opportunities policy, including our '2 ticks' registration in the UK. For full details of BT's Equal Opportunity Policy, please visit our Website. |
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