中国惠普有限公司 全球软件服务中心

Description business environment hp invents.We never stand still.We look for new things to do, and new ways to do things weve done before.IT is a driving force for invention. Providing support that helps us to work smarter. Transforming our business models. Driving our competitive cost structure. Setting up end
-to
-end ownership. And making sure we make the most of our resources.IT creates the re
-usable building blocks with which we assemble integrated solutions, and deliver the consulting that makes the technology work.Excellence is the minimum standard acceptable.job description
· To achieve industry leading customer satisfaction and loyalty through delivery of high level technical support to HP OpenView customers.
· Perform problem recreation and determination on complex issues; Perform assessment with diagnostic information in a timely manner with client/server applications
· Perform enhancement verification and release testing for assigned products; Understanding of technology.
· Take ownership of customer issues, understand their environment and the issues impact, then develop, document and deliver timely and effective solutions that maximize customers investment. Qualifications
· Bachelors Degree education level (Computer System or Japanese preferred).
· Experience of technical support and customer communication.
· Documenting knowledge for sharing with customers.
· Fluent Japanese for customer communication in speaking and writing.
· Troubleshooting skill to solve problems and/or identify, verify and document problems.