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Job Responsibilities:
- Give application, engineering and training support for an assigned product portfolio to CN and HK technicians and to specialists in RC in international market
- Give hotline support with a dedicated support level concept, bug verification and trouble
-shooting (if necessary on site), for an assigned product portfolio to CN and HK technicians and to specialists in RC in international market
- Provide Productmanagers and Sales Managers with market
-feedback / information on product quality and customer requirements for the assigned products
- Maintain Tools for the hotline and support processes above
- Participate in systemtests for new products from BSCE to ensure product quality from customers point of view and as preparation / know how acquisition for support tasksJob Requirements:
- Bachelor or above with major in Electrics or related subjects
- Practical experience in service or support business for fire and security products
- Experience in intercultural cooperation, readyness for traveling to other countries
- Fire products commissioning experience is preferred
- CET band 6 or above,fluent verbal and written English
Established in 1995, Beijing Siemens Cerberus Electronics Ltd.(BSCE)) is a high-tech JV between Siemens Ltd, China and Beijing Zhong An Electronics Group, specialized in R&D, manufacturing and technical support for fire security electronics products with location in Zhong Guan Cun high-tech zone.北京西门子西伯乐斯电子有限公司地处中关村科技园区内, 是西门子中国有限公司与北京中安电子集团于1995年合资建立的高新技术企业,专门从事消防及安防电子产品的设计、生产及技术服务等。Our vision is to become the Asia/Pacific FSP market leader and preferable global sourcing unit within Siemens Group.我们的愿景是成为亚太地区消防和安防产品的市场领导者和西门子集团优选的全球资源中心。We look forward to your joining to help us realize our objectives; you will get excellent opportunities for individual career development and experience a multinational working environment.为实现我们的目标,我们期待着您的加盟。在这里,您会体验到国际化的工作环境,拥有卓越的职业发展机会。