埃森哲咨询（上海）有限公司

OVERALL PURPOSE OF JOB Responsible primarily for creation, maintenance and renewal of service contracts.Serves as the single point Customer contact for entitlement and billingPROCESSESDetailed Tasks: Responsible for the following major activitiesDetailed Tasks:PoliciesMaintain procedures in compliance with CLIENT policiesService Order ManagementMaintain service contracts in databasePerform service order processing which includes: MAC, terminations, contract renewal, billing, warranty expiration, accounts receivable, Not on File report and offline transactions.Create and maintain CAMM’s.Provide back office support with minimal customer interaction.Archiving, Records Retention and Audit SupportProvide archiving and records retention in accordance with CLIENT policies and CLIENT practices.Provide internal and external audit support as requestedResponsibilities/Authorities Responsible for delivering the following services:Policy – adhering to procedures in compliance with CLIENT policyProvide Internal & External Audit Support, review support, etc.Accurate transaction execution consistent with CLIENT Revenue Recognition policies and procedures.Record retention, EOJ, etcSupport eSCM, Process improvement and other initiativesProvide support in resolving queries and issuesComply with SLA requirements on TAT and accuracyEmails / Voice mails or any other communication from the customer to be responded promptlyParticipate in meetings, calls ,etc as requiredEscalation procedure to be followedrequires both English and Thai language skills