- 工作地点：上海
- 职位：IT Officer of Greater China Area
- 信息来源：前程无忧
说明：
General responsibilities of the positionTo handle request and incident trouble shooting within incident management team in order to achieve world此信息由前程无忧审核并发布（查看原发布网址），应届生求职网转载该信息只是出于传递更多就业招聘信息，促进大学生就业的目的。如您对此转载信息有疑义，请与原信息发布者前程无忧核实，并请同时联系本站处理该转载信息。
-class IS support in GCA area towards enabling CB to meets its commercial and operational goals.Specific responsibilities of the position
1.Perform as first line support staff located in Beijing/Guangzhou/Shanghai handle day to day request and incident trouble shooting and ensure turn around time of support issues are kept at the agreed Service Levels.
2.Follow and fulfill procedures and IT policy to maximize efficiency in the Service Desk
3.Monitoring own ticket queue to make sure IT support service delivered within SL
A.
4.Perform Backup/System Monitoring/General Maintenance
5. Manage User/system AdministrationRequirementEssential :
1.Strong knowledge of Maersk CB information systems and the way they are managed
2.Knowledge of Call Center procedures and routines
3.Knowledge of Microsoft Operational Framework
4.Ability to lead operational and technical staff by using strong interpersonal and communication skillsPreferred :
1. Good sense of creating strong customer relationships, both via high quality of service but also via high quality of service relationship
2. Good presentation skillsPlease send your English and Chinese application/resume to the following email address:Contact Email: prehrdopsjob@Contact Person: Human Resources DepartmentMail address: 上海市南京西路338号天安中心4楼 Zip code: 200003
.www.yingjiesheng.com.
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