- 工作地点：上海
- 职位：IP sale technology Engineer
- 信息来源：中华英才网
说明：
Post-sale Support Engineer.此信息由中华英才网审核并发布（查看原发布网址），应届生求职网转载该信息只是出于传递更多就业招聘信息，促进大学生就业的目的。如您对此转载信息有疑义，请与原信息发布者中华英才网核实，并请同时联系本站处理该转载信息。
MISSION:
Ensure technical support of CSBU channels & customers in line with CSBU indirect business model & strategy
Constantly improve Customer Satisfaction including launching and Level 2/Level 3 support
MAIN RESPONSABILITIES:
1.To take into account as the highest priority the satisfaction of our customers through the distribution organization
2.To learn about new products and features
3.To assure on site expertise when requested
4.To assure technical audit / consulting on site, on specific cases
5.To participate to the follow-up of customer technical critical issues
6.To ensure that solution launched are mature (run beta tests required by Engineering , gives green flag regarding maturity to programs at DR4)
7.To ensure on site support during the launching beta phases (beta tests)
8.To ensure technical support to Business Partners certified experts (ACSE)
9.To escalate technical product issues to engineering (R&D)
10.To anticipate & communicate issues, run preventive internal/external action plans
11.To participate to design of technical bulletin, installation and Trouble Shooting Guides and Frequent Asked Questions (FAQ) writing
12.To create and review technical documentation validation and re-reading
13.To actively take part in the ¨engineering & methodology rules〃 definition, elaboration and writing
14.To contribute to the improvement of the product : serviceability, maintainability aspects
NEEDED DEGREE/TRAINING:
Post-graduated Technical Qualification on subject such as electronic or computing or Telecom
NEEDED SKILLS AND EXPERIENCES:
Autonomous, good communication with customer
Experience in technical support on Telecom.
PABX (Alcatel, or others), CCD or telephonic applications, Genesys, data products knowledge.
English speaking
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