SAP China思爱普（北京）软件系统有限公司（SAP Active Global Support）

PURPOSE AND OBJECTIVESAs a Support Consultant, your responsibilities willinvolve providing a variety of support services for the SAP Business One solution.EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES
- University education in areas of IT, Engineering orAccounting
- Proficiency in the English language is a must.
- Proficiency in the Japanese language is advantageous.
- Programming or IT
-related experience.
- Experience with business software solutions.
- Good understanding of business processes through actualwork experience.
- Enjoy and derive satisfaction from direct interfacing withcustomers.
- Good communication and analytical skills.
- Strong interpersonal and team
-working abilities. EXPECTATIONS AND TASKSYou will support global customers in their use of the SAP BusinessOne solution.You will be responsible for trouble
-shooting andevaluating incoming problems. This will involve liaising withpartners and customers to analyse technical and business issues.You will work as part of a global team to solve the issues andachieve customer satisfaction. The team will be aided by knowledgedatabases and a world
-class support infrastructure.If you are interested in this position, please send your resume to jobs.china@.Only applications that meet the criteria detailed above will be notified and interviewed.

SAP Active Global Support ensures that the core business processes of SAPs customers run safe and efficiently. With more than 3000 employees, we currently support more than 29,800 customers with more than 100.000 installations worldwide. With our help, customers can adapt their existing SAP solutions to changing market conditions and business requirements. SAP Active Global Support protects customers investment and enables continuous improvement. SAP Active Global Support consists of two main areas - Product Support and Solution Support. Product Support focuses on analyzing and fixing product issues remotely as well as delivering remote engineering services. Solution Support delivers technical risk and quality management and expert engineering services onsite. With SAP Active Global Support, our customers benefit from SAPs over 30 years of experience gained in supporting the industrys largest installed base. We help our customers reduce the total cost of ownership and maximize the return on investment of their SAP solutions.