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Position: Coffee Specialists - Nestle Nespresso (咖啡专员 - 雀巢Nespresso)
Location: Beijing, Shanghai
Main responsibility:
-Be an ambassador of the Nespresso Brand at the Boutique-Bar and deliver the highest possible customer service through every interaction in keeping with our premium image and positioning. Defined in the Concept of the Boutique-Bar
-Lead every customer through the ultimate coffee experience via the Nespresso System and its application at the NNSA Boutique-Bar and the rest of the team
-Work in perfect unison and alignment with the rest of the team in particular the Team Leader/Supervisor and Barista to serve, nurture and convert each and every customer (existing and potential customer) into a Nespresso Brand Ambassador
Requirement:
Education
-Minimum High School/or a diploma with the relevant experience in retail, HORECA
Experience
-Retail Selling & Service experience will be necessary
-Knowledge of coffee (products, accessories, machines etc would be an advantage)
Skills/Competencies/Attributes
-Customer & Service Oriented
-Excellent Presentation, Communication & Interpersonal Skills
-Renovation/Innovation (improvisation & adaptation)
-Self driven and entrepreneurial
-Hands on and pragmatic
-Strong Team player
Languages:
-Good command of English and Chinese will be essential.