中国国际金融有限公司CICC

Job Description:
This job is to be performed by an Assistant who is responsible for working closely with clients and answering questions related to securities trading as a first tier support. Securities trading questions may range from trading policies and rules to simple technical problems such as downloading trading software, Internet usage, use of trading software, etc. He/She will also identify technical problems and submit them to second tier support. He/She will keep logs on all client questions and follow up clients with the resolution of those problems. The duties and responsibilities he/she is going to take this job include, but not limit to:

 Answer client phone calls in a call center;
 Answer client questions related to securities trading;
 Identify technical problems and submit them to second tier support for resolutions. Record and follow the resolutions of submitted problems;
 Help clients to resolve simple technical problems related to internet use, file download, etc.

Core Qualification:
Educational Background / Experience:

 B.S. degree, major in finance or computer science is a plus;
 Working experiences as a customer support is a plus;
 Working experiences in securities trading is a big plus

Skills and Abilities

 Excellent oral communication skills;
 Excellent writing skills;
 Strong analytical and problem solving skills

Qualifications
 An excellent communicator and work well with customers;
 Be able to remain calm and keep clear mind under stressful and difficult situations;
 Well organized and detail oriented;
 Dedicated and self motivated;
 A team player