- 工作地点：上海
- 职位：Customer Advocate (Service Order)
- 信息来源：前程无忧
说明：
OVERALL PURPOSE OF JOBCustomer Advocate is a critical role for Service Order Management process and provide critical information to NCR sales team.PROCESSESDetailed Tasks:PoliciesMaintain procedures in compliance with NCR policiesService Order ManagementPerform Pre此信息由前程无忧审核并发布（查看原发布网址），应届生求职网转载该信息只是出于传递更多就业招聘信息，促进大学生就业的目的。如您对此转载信息有疑义，请与原信息发布者前程无忧核实，并请同时联系本站处理该转载信息。
-Billing Verification processRequest and track suspended CFS/D1 contractsSubmit cancellations for twilight or discontinued productsAdminister warranty process (initial equipment file and contract requirements, expirations)Price Quotes (uplifts, discounts, bill frequency, header adj., site pricing, and zone uplifts)Resolve A/R issues as related to maintenance billingResolve invoicing discrepanciesReceive CS service information from the customer and submit to the Billing Operations CenterAdditions and correction of master customer numbers and site number alignmentsReview legal agreement for completeness of Terms & Conditions for maintenance billingReview CFS/D1 contract/quote for completeness in compliance with the legal agreementVerify and communicate invoice preferences to the BOC per the customerDevelop and maintain CAMMs (Customer Advocate Mini Manuals)Adherence to the corporate cancellation process (obtain proper approvals)Research and create site codes / For Use At #’s (FUA)Support of Accenture SCA/ARCA attend to SCA/AR concerns and issues on an customer account.Archiving, Records Retention and Audit SupportProvide archiving and records retention in accordance with NCR policies and NCR practices.Provide internal and external audit support as requestedResponsibilities/AuthoritiesResponsible for delivering the following services:Policy – adhering to procedures in compliance with CLIENT policyProvide Internal & External Audit Support, review support, etc.Accurate transaction execution consistent with CLIENT Revenue Recognition policies and procedures.Record retention, EOJ, etcSupport eSCM, Process improvement and other initiativesProvide support in resolving queries and issuesComply with SLA requirements on TAT and accuracyEmails / Voice mails or any other communication from the customer to be responded promptlyParticipate in meetings, calls ,etc as requiredEscalation procedure to be followed
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