国际商业机器中国有限公司(IBM)

Business Unit DescriptionThe TXSeries CICS Customer Support Team is seeking a highly motivated technical support analyst to work in a fast paced customer support environment.To work both individually and as part of a highly motivated team to assist IBM customers to perform problem determination/problem source identification on the TXSeries CICS product.Job DescriptionDebugging, and analysis is performed via the telephone as well as electronically.Responsible for analyzing, recreating, and resolving customer reported problems in a very complex software environment.Candidates must posses strong customer interaction skills, and be able to articulate solutions and options.You will interface with customers, developers, IBM Business Partners, IBM Client and Sales reps along with other customer support organizations.Candidates must posses the skills listed above along with expert customer relationships to assist customer complaints and extreme pressure situations.QualificationsBachelor or MS in Computer Science or related.Desired Experience
- CICS family experience: TXSeries on distribute environment
- Must be familiar with and able to interpret complex software problems that span across multiple client and server platforms including AIX, Windows, Solaris, HP, and Linux.
- Debugging, analyzing and problem
-solving skills are important
- Product Deployment experience
- Product Architecture experienceDesired SkillsTechnical Skills
- CICS family experience: TXSeries on distribute environment
- Must be familiar with and able to interpret complex software problems that span across multiple client and server platforms including AIX, Windows, Solaris, HP, and Linux.
- Debugging, analyzing and problem
-solving skills are important
- Product Deployment experience
- Product Architecture experience
- COBOL, Java, C, C++, Oracle, DB2, and Sybase skills are a plusNon
-Technical Skills
- Strong customer interaction skills, and be able to articulate solutions and options.
- Have excellent presentation, verbal and written communication skill in English, Oversea working or study experience is a plus
- Thrive on ability to take remote direction under pressure and deliver to deadlines
- Team player
- Must have strong positive customer service attitude with sensitivity to regional differences
- Expect to work as needs dictate for out
-of
-hours, weekend or holiday work
- Ability to work independently
- Strong time management and project management skills are critical.
- Technology awareness with well
-rounded broad base of IT skills leading

For nearly 100 years, IBM has created products to handle information. Today, as the worlds largest information technology company, it invents, develops and manufactures the most advanced information technologies computer systems, software, storage systems and microelectronics. But thats just for starters. After decades as the undisputed leader in the computer hardware business, IBM has transformed itself into an information technology services business. It is passionately committed to adding value for our clients from helping to keep grocery shelves stocked to simultaneously providing medical imagery to physicians an ocean apart. Its solutions, services and consulting offerings are revolutionizing the way people, organizations and enterprises operate including itself.在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。