中国惠普有限公司

Description

Responsible to monitor, support & execute admin tasks for a domain of customers according to agreed service deliverables.
Investigates, manages, and reduces incidents though a systematic problem management process.
Controls and improve backup and production schedules in collaboration with the customer
Acts as a technical expert to recommend back-out plans, risk acceptance, and business impact assessments.
Acts and reports on approved change requests using standard procedures.
Conducts complex and high availability system shutdowns, restart and recovery following appropriate guidelines
Acts as a technical consultant in project meetings, as requested.
Reports to the Service Delivery Workgroup Manager to ensure the successful service delivery for defined customers to the agreed upon SLA, cost and time line.


Qualifications
Familiar with at least two of below technologies:
WebSphere Portal/WAS Administration
Oracle DB/MS SQLServer Administration
HP-UX/Solaris Administration
Unix shell
Active Directory/LDAP Server Administration
IBM Tivoli Identity Manager
SiteMinder
Sharepoint Server Administration
Documentum (Content Server, WebTop, DA)

ITSM knowledge
Operations Process Knowledge (Applies new processes and tools to improve operational effectiveness).
Problem Management (Isolate, investigate, and diagnose problems; track problem progress and take ownership for advancing problems until resolved).

Good English communication skills.
Ability to manage conflicts (depressurizes the situation; removes personal context and focuses on issues at hand).
Proven ability to meet deadlines/successful completion of deliverables, ability to handle multi-task under pressure.
Good team work sprits, ability to work with global team.
Fast Learner.
Think for customer, work independently with minimal supervision.