中国惠普有限公司

HP Financial Services is a leading player in the Leasing and Vendor Finance Market and has an enviable track record of growth across the Asia Pacific region and globally. This dynamic industry leader has a clear strategy that focuses on customer satisfaction, loyalty and service differentiation. An outstanding new opportunity now exists to join their head office customer service team.This role within the customer service team will;Make Welcome Calls via phone & send Welcome PackagesReceive and Apply Cash or inter
-company transfer (including reconciliation)Provide customer service by responding, tracking and resolving customer inquiries (processes 7
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10)Reconciliation of customer accounts (e.g. A/R, customer payment, etc.)Manage, and process non
-financial changes (e.g. equipment location, billing address, serial number changes); analyzing and ensuring customer information is accurate and up to date in the systemsDelinquency ManagementIdentify Past Dues (current &potential)Make Collection CallsManage Collection Letters (Standard Letter)
90 DayNotify Engagement Manager, FAM, Customer Delivery Manager, Portfolio Specialist, Customer Delivery Specialist & Credit Analyst of possible adverse relationship issues, e.g. delinquencies, administrative issues etc.Manage the invoice process according to country needs (e.g. printing, sending in
-house situations where an external printing company is not utilized).Manage corrective activities in regard to invoice inaccuraciesManage delinquency to exceed targetsInsurance tracking and renewalsNotify the FAM, Customer Delivery Team and/or Portfolio Management when there are recovery issues with their account prior to escalation to the Recovery SpecialistQualificationsOrganization, communication and written skills, time management, ability to work on own and with team; interpersonal skills; phone skills; core leasing skills, understanding of lease processes and impacts including the elements of the deal structure; problem solving skills; basic awareness of business risks; flexibility; data entry skills; ability to track and complete lease and collections management activities; collection skills, negotiation skills; customer service skills; phone skills; prioritization skills; basic accounting knowledge; English and local language and country knowledge, PC and core system skills; ability to multi
-task; knowledge of workflow and organizational roles and responsibilities in HPFS; good business & escalation judgment; relationship management skills; basic knowledge of legal recovery processes; basic tax/VAT knowledg

HP is a leading global provider of products, technologies, solutions and services to consumers and business. The companys offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing. Our $4 billion annual R&D investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.中国惠普有限公司成立于1985年，是中国第一家中美合资的高科技企业。在二十年的发展历程中，中国惠普始终保持业务的高速增长，是HP全球业务增长最为迅速的子公司之一。中国惠普公司总部位于北京，目前已在国内设立了九大区域总部、37个支持服务中心、超过200个金牌服务网点、惠普商学院、惠普IT管理学院和惠普软件工程学院，目前，惠普在中国约有员工6000余人，中国惠普有限公司致力于以具有竞争力的价格，为中国用户提供科技领先的产品与服务，培养一流人才、提供最佳客户体验，并最终与中国共同成长。中国惠普业务范围涵盖IT基础设施、全球服务、商用和家用计算以及打印和成像等领域，客户遍及电信、金融、政府、交通、运输、能源、航天、电子、制造和教育等各个行业。从创立之日起，中国惠普便将“做优秀的企业公民”作为自己立身于中国的基础。中国惠普不仅在中国推广“世界e家”计划、支持教育事业，并积极捐助医疗、环保等公益事业。中国惠普是北京外资企业十大纳税大户，并连续多年被全国外商协会评为十佳合资企业。从2001年起，中国惠普已连续五年荣获“中国最受尊敬企业”称号。