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标 题: [招聘]德电(T-systems)招聘08年毕业的技术类实习生10名(实习6个月以上)
发信站: 水木社区 (Wed Jun 27 16:57:19 2007), 站内
Job title: Service Desk Intern (6-12个月实习)
Main Responsibilities:
1. Provide service/technical support to customer via phone in the manner of polite and professional way.
2. Handle customer request/incident base on project requirement and support process.
3. Trouble shooting and resolve customer problem at 1st level.
4. Correct and in time escalation base on support flow and tracking the ticket until the case closed.
5. Record and update ticket information in time.
6. Generate report per team leader’s instruction
7. Can take night-shift while the business need;
Requirements:
Good knowledge of MS OS/Office application, network, basic develop language;
Good communication skill, can hold passionate and patient attitude to serve customers;
Strong sense of responsibility for work;
Be willing to learn and also a quick learner ;
Good team work spirit;
Related IT Certification is plus (MCSE, NNCA, etc)
The intern should guarantee a six-month internship at least.
Company introduction:
T-Systems started its business in China from the base of Hongkong. In 2006, the legal entity T-Systems P.R China Ltd was established in Beijing. At the same time the acquisition of gedas China, with its established business base in China enhances the solutions and services of T-Systems China. T-Systems China will focus on providing ICT services to large multinational enterprises and automotive industry. IT Services will include Network Management, Desktop Services and System Integration with a specific focus on SAP solutions and services. The new T-Systems China has offices in Beijing, Shanghai, Changchun and Hongkong with more than 150 professionals engaged nationwide.
For more details, please visit:
ww***com[点击查看]注意:必须是08年毕业,必须是计算机相关专业,必须保证6个月以上的实习时间,仅限于北京地区高校学生,能根据公司需要接受上夜班。
符合条件者请发电子邮件至: chinahr@
(请在标题中使用以下格式“Service Desk Intern-学校-专业-学历-预计毕业年月”)