上海中软资源技术服务有限公司

赴HP Tech Support（sh_05
7）工作地点：张江职位描述：服务器软件售后技术支持职位要求：Job Description•Responsible to monitor, support & execute admin tasks for a domain of customers according to agreed service deliverables. •Investigates, manages, and reduces incidents though a systematic problem management process. •Controls and improve backup and production schedules in collaboration with the customer•Acts as a technical expert to recommend back
-out plans, risk acceptance, and business impact assessments. •Acts and reports on approved change requests using standard procedures.•Conducts complex and high availability system shutdowns, restart and recovery following appropriate guidelines•Acts as a technical consultant in project meetings, as requested. •Reports to the Service Delivery Workgroup Manager to ensure the successful service delivery for defined customers to the agreed upon SLA, cost and time line. Job Requirement:•Familiar with at least two of below technologies:WebSphere Portal/WAS Administration Oracle DB/MS SQLServer AdministrationHP
-UX/Solaris AdministrationUnix shell Active Directory/LDAP Server AdministrationIBM Tivoli Identity ManagerSiteMinderSharepoint Server AdministrationDocumentum (Content Server, WebTop, DA)•ITSM knowledgeOperations Process Knowledge (Applies new processes and tools to improve operational effectiveness).Problem Management (Isolate, investigate, and diagnose problems; track problem progress and take ownership for advancing problems until resolved).•Good English communication skills.•Ability to manage conflicts (depressurizes the situation; removes personal context and focuses on issues at hand).•Proven ability to meet deadlines/successful completion of deliverables, ability to handle multi
-task under pressure. •Good team work sprits, ability to work with global team.•Fast Learner. •Think for customer, work independently with minimal supervision.投递邮箱：hr3_sh@ （请在标题中注明姓名和职位）

上海中软资源技术服务有限公司成立于2004年底，公司集聚了国内软件业一流人才，以与微软公司（Microsoft Corporation）的多年合作和深厚关系为基础，以中国软件业泰鼎――中国软件集团为依托，加上政府及各方面的强力支持，乘势奋进。公司专注于软件外包业务，目前承接了微软，IBM，HP的大量软件项目，业务突飞猛进。目前有员工近三百人，其中98%为本科以上人员，近10%的员工有海外工作经历。上海中软资源是微软公司的长期合作伙伴，公司领导层曾在微软总部和微软中国担任多年管理工作，深谙微软成功之道。公司融合中美两地的企业文化优势，诚信、勤奋、创新，为企业和员工创造双赢。公司领导层的微软背景，对微软产品和技术支持业务的深刻理解，加上对微软业务的高度重视和全力投入，使中软资源与微软的合作在各个方面快速成长，成为微软技术支持外包业务在中国最大，最成功的合作伙伴之一。以此为基础，中软资源着力为员工打造出一个鼓励超前，激励成功，共同进步的工作环境。除正常的工资，四金，各项补贴，带薪病假及年休假外，吸收微软的管理精髓，公司特别建立了鼓励个人成功的奖励制度。公司还与微软密切协调，为员工创造学习和事业进一步成长的机会。上海中软资源肩负建立中国软件外包第一企业的重任，坐拥强势政府资源，但我们展现给世人的是一个灵活、高效、富有创造力的崭新现代软件企业，我们朝气蓬勃，渴望竞争，渴望胜利。我们艰苦奋斗，顽强拼搏，不怕牺牲。我们怀有一个共同的梦想，一个共同的目标：走出国门，服务世界，赶超印度，建立软件中华帝国。有志与我们共创辉煌的年轻人，上海中软资源是你实现梦想的天堂！公司网址：ww***com[点击查看]