格兰富水泵(上海)有限公司北京办事处

Purpose of job:
-To perform the service order processing and ensure a correct and complete input with the aim of obtaining a smooth flow to the benefit of the company and the customer as well.
-To ensure the order under control and goods are available in time.
-To inquire the spare parts price and lead time for customer and issue the quotation.
-To provide the accurate service statistic and reports to develop service business and management.

Main duties and responsibilities:
-To issue order and perform the processing of received orders to make sure the availability of request product specifications and terms of delivery.
-To follow-up the order day and day, ensure all of order schedule under our control. In case of any delay and change information, necessary communication and action must be taken.
-To check in due time with finance department on customer’s solvency. Confirm the payment information with customer and finance.
-To create the production number and apply for creating and changing vendor information.
-To record and update the database of service order and documentation.
-To issue service quotation for customer and reply lead time inquiry.
-To assist the service administration in preparing proposals, reports, data and so on.
-To be a service coordinator backup when necessary.
-Other tasks when assigned by the Superior or above.

Job Profile
Education and training:
-Diploma holder in Engineering education background
-Good command in oral, listening, reading and written Chinese and English

Experiences:
-A fresh from college or university, or experienced in customer service
-Faster in paper work

Personality:
-Good attitude
-Dutiful
-Patient
-Initiative
-Easy to communicate
-Ability to work in independently
-Adapt the busy work that requires to sit all days
-Willing to do the over work some time
-Result driven
-Team work spirit
-Customer driven

Other Requirements:
-Extensive knowledge of MS office or Lotus

Other Features:
-Willing to attend educational course during his or her private time with company’s sponsorship
-Working day: Monday to Friday
-Working time:08:30-17:30
-Lunch time: 12:00-13:00